My Furniture

Let me start my Review with three words..... Excellent Delivery Services (Early, to choice of your Room), Superb Designs/Styles at competitive prices. I ordered Sofa, Love Chair, and Bedroom Furniture(Mirrored Style). Delivered within Week with excellent service. My First Choice in the UK for furniture..... Simply 7* Amazing.

This is a true customer service experience review and I have no hesitation in highly recommending this Company. From reading the negative comments, I chose to ring this Company and ask questions before placing my first order. From my first point of telephone conversations, including emails, I received 100% customer satisfaction experience at all times. I was informed 100% regarding my delivery times. As soon as my order was in stock I received my order within 2 day's, I was also kept updated via the Postal Delivery Service via text 💯 ✔ 👏 ⭐⭐⭐⭐⭐

The process of ordering was smooth which I accept the company eta was 5 weeks which was perfect for my newly built home however they have said they said it is ready 4 weeks before if I didn’t accept delivery I would have a charge which I think is abysmal as I would of ordered a week before I needed the sofas however there transporter where do I start.

I am Disgusted with this company panther transport they was meant to deliver as stated to a room of choice however left my wife with a sofa in the garden and said we don’t have time to put it in the house and walked off leaving myself to travel an hour to do the job not only was my 12-2pm time slot arriving at 6pm with them telling me at 4pm they will be 1 hour and putting the phone down how this company still runs is beyond me. They say my complaint is settled but can not disclose due to gdpr so they have just fobbed me off I never complain as I work in a customer service role myself but this is beyond me if I can give 0 stars I would disgusting leaving over £1000 sofa outside where it could of rained and ruined the sofa.

You need to change your courier I will not be returning to this company.

Shocking business. The delivery company, Pegasus Apologies Panther, firstly tried to get us to accept them unboxing the sofa and leaving it outside in the rain as they said it may not fit through the door (of apartments with disabled access doors!!) They then got it half way into the apartment in the box and gave up, even though it would have fitted if they had then unboxed it. Telephoned My Furniture immediately and was told they would NOT give a refund until the sofa was returned to them, even though we had never accepted delivery. Nearly a week later called and was told that the refund would be with us the following week, even though they'd received the sofa several days before they had still not put through the refund. There is no excuse for not processing the refund at the latest when they received the sofa (even though we didn't refuse delivery, they gave up trying, picture enclosed) Please check my other reviews as I believe out of hundreds of reviews this is by far the worst review I've ever left. Would not recommend at all unless you live in a field with wide access gates and it's a sunny day. UPDATE paid £399 for the sofa and today had a refund for £339 as they said it was my fault. DO NOT USE THIS COMPANY...... UPDATE received an email stating they would refund the difference (in compliance with the 1979 sale of goods act) but only if I took down the negative review. This review is accurate and they are breaking the law. I will be lodging a complaint in the small claims court and will publish the result. I will not be blackmailed.... Unbelievable business, only use at your own peril.... Old Nomad

Great service, quick delivery well packaged. Lovely tub chair larger than average . Good quality looks more expensive than it was . Very happy with my purchase would highly recommend and will use again😊

SCAMMERS!!! AVOID!!! AVOID!!! AVOID!!!

Please if you’re considering buying furniture, go elsewhere! There are so many better companies that actually value their customers.

If you see the review from Old Nomad, the exact same thing happened to me. I was advised by My Furniture that the sofa measurements would be fine for my doorway. Based off of this information, I ordered a sofa. They arranged for ‘Panther’ to deliver my sofa. When they arrived, the delivery man came downstairs and looked at our front door. He said yes that will fit. The delivery men then carried the sofa down the stairs, along the hallway and stopped at my front door. They then said they were unsure if the sofa would fit through the door in the box. I said we could take it out of the box and try. They didn’t want to wait. They told me they could take the sofa away and I’ll be refunded. Not once did they mention that this would cost anything. Even at the point of notifying My Furniture of the return, they never mentioned that this would cost me anything. I was appalled to see that I wasn’t refunded in full. They are charging me for the return even though it’s not my fault. Please be aware of this company. I feel like I’ve been scammed.

In response to the reply below, your customer service team assured me that the measurements would fit into my home before I placed the order. This is misleading under the Consumer Rights Act 2015. You misled me into ordering the sofa based on the information that YOU provided.

Also you’re saying that the deliver driver couldn’t wait a few minutes to work out what to do, even though they delayed my delivery by over 2 HOURS?! This is appalling customer service. What a scam.

UPDATE: I ordered a new sofa from Snug, it was hassle free and far better customer service. Coincidentally, the same delivery driver delivered my new sofa and he apologised for the mistake last time and said that his colleague was new and shouldn’t have done brought the sofa inside when he could see that the door was too narrow for the box to fit through. Despite the delivery company accepting fault, My Furniture are still charging me £60 for the return. This is a warning to other customers to please go elsewhere for your furniture.

This is a great company to purchase from. Their products are very good quality, the staff are all very friendly and helpful and they deliver when they say they will. We bought quite a lot of furniture from My-Furniture for a new house and we're very pleased. Would definitely recommend.

Scam! I wish I read the reviews before ordering. I had the worst experience ever with this company. I bought 3 beds and mattresses from them for delivery in 1-2 weeks, after 2 weeks I had to phone them to ask about my order as I hadn’t gotten any delivery or update. That was when I was told they realized the mattresses are not available so they couldn’t complete my order, they said someone from their company should have given me this update and offered to either deliver just beds now and mattresses later or wait for both to be delivered together but no one communicated this to me until I called. Anyway, I asked them to deliver the bed asap because my husband was about to move overseas and I need him to build the beds before leaving. But, it took them another 2-3 weeks to deliver the beds, after my husband left, I now had to pay handy man to build the bed.

Good luck with getting your refund from them if you do a return, they will do everything to scam you. I had to chase them for my refund, they said it will take 3-5 days for the refund to come back to my account. 2 weeks later, nothing came, I followed up and they refunded me short of £422.99, they probably thought I wouldn’t notice, I had to check with them and they said it was a mistake. Who does that?

Then, they device another scheme to scam me since the first scam didn’t work, they took £120 from my refund, £60 for a bed that was refused because their drivers weren’t willing to try taking the bed to my room, they said it wouldn’t fit even if I took measurements of my staircase which clearly shows the bed will fit through my staircase, they wanted to leave the bed downstairs so I can take it up myself. I was also charged another £60 for collection of another bed that was inferior quality. They can’t just take £120 from me for nothing, that’s not right. I will take this to small claims court.

This company is dishonest, take your money elsewhere. I’ve now purchased same superking size bed even bigger from benson and beds and they delivered to my room with no issue.