Chesterfields Direct

We recently purchased a two seater Richmond sofa and slipper rocking chair. Prior to ordering the furniture we had visited a couple of other furniture manufacturers, however we felt that Chesterfield Direct appeared to “go the extra mile”. The customer service and advice we received from Sharon was excellent and the drivers on delivery of the furniture were both extremely helpful and very professional.

When we took delivery of the furniture we were highly delighted and it surpassed all our expectations . The detail and care taken in the workmanship really showed and the button seat compliments the period and style perfectly. We are so pleased with the advice and service we received, we have now ordered a Queen Anne arm chair in the same style.

Mr & Mrs Fletcher

They sell hight quality, high price furniture. Unfortunately the club chair I purchased as part of a set is marked I sent in picture and was told it was probably due to a scar the animal had when alive. And that they wouldn’t do anything. I still stand by the fact that better quality control would have stopped this. I would have expected this better control considering the prices they charge.

I ordered the Royale two seater and two club chairs in antique blue. I was well impressed when it arrived. Very well made and was delivered with care
. Thank you chesterfield direct very happy indeed with my suite

Exceptional service. I ordered the Burlington leather sofa. Karen and the delivery men were really helpful. I would highly recommend this company to anyone looking for excellent leather products. Thanks everyone. Very happy customer.

I would like to thank Chesterfield Direct for my beautiful sofas. They were very helpful from start to finish and the sofas are amazing really nice quality. I will be ordering a Queen Anne Chair. I was so impressed. I did not see the sofa beforehand so bought blind but I would give this company top marks in every aspect . Really Pleased

I am now hesitant to buy sofas from here after reading some of the bad reviews. Sofas are expensive and customers deserve good after sale service. It appears that the owner Sharon hasnt been given good feedback either which doesnt help as the owner needs to be more understanding. Please improve your customer service first; product quality and good customer service needed at all times before and after sales. Nevertheless the pictures of the sofas and range of products appears to be good on your website.

Was disappointed with after sales told pleats coming out was leather stretching. Recorded inspection teams comments which totally contradicted Mike Lesters response. Suite was only 1 month old. They were upset because I had a recording of the inspection team saying it wasn’t right. Contacted witch and followed there advice got a full refund as suite was not of merchantable quality . Mike Lester tried to claim it was a communication error. Still have the recording which I can gladly post. Was only after taking witch advice that they changed there attitude. By offering to repair or refund not out of any customer care . Beware.

We were kept fully informed of the progress on delivery date, especially due to the delays caused by the pandemic, but the waiting time was not as long as we expected. The delivery men were excellent, placing the suite exactly where we wanted it. Our sincerely thanks to Dave and Dave (delivery nmen) and Sharon (for the update emails)