Furniture Village Watford

I just had the best sofa buying experience of my life in Furniture Village Watford.

Nina was so helpful! She was there when we needed her, but let us browse, sit and lounge in peace when we were testing different sofas. She was super helpful with colour tips, and her product knowledge meant she could answer every question we raised.

We bought our new suite and are so excited.

Thank you Nina for your excellent service, and thank you Furniture Village for your very nice reclining sofa and chairs. We can’t wait for them to arrive!

Great service from Mike yesterday & today. We were looking at purchasing 2 leather sofas for our new home. Mike was very knowledgeable and patient. We had quite a few questions and were keen to try several sofas, Mike took us around to show us different ones and give us some information about them. We needed to go home and measure up and returned today where again Mike was most helpful. We then purchased two lovely leather power recliner sofas! They will arrive before Christmas too! Really happy with service and would recommend.

We also purchased a double bed for our daughter and was served by Latha who was also very helpful despite looking after other customers at the same time. Latha was knowledgeable and friendly, offering advice.

Great service received this weekend.

We had a wonderful experience with Nina, she was so helpful, attentive and friendly. She had a smiley bubbly character and went above and beyond to help us. There aren't many Nina's in retail or the customer service world. Thank you Nina for all your help and support. I hope Furniture Village give you the recognition you deserve!

In todays retail environment where you wonder around stores seeking help and guidance from staff who know less about the products than you it’s a revelation to be assisted by Nina at the Watford store.
She has a great personality and product knowledge- nothing was too much trouble, time wasn’t an issue and we have ordered the dining room units that we were looking for.
Thanks again Nina

I bought a sofa bed 14 Oct at Furniture Village Watford. I was served by Nina. What a lovely experience. I can honestly say best customer experience I have ever had ! She was so knowledgeable and boy did we have questions galore. There was nothing she didn't immediately find out and confirm. There was no sales push no pressure she simply showed us exactly what we wanted to see explained our options. She patiently waited or discreetly walked away while we were discussing options. We took up a lot of her time ! She also showed us tables and chairs we were interested in. She always had facts and figures at her finger tips and helpful suggestions of her own. It was a pleasure to spend time with her. I felt she was invested in our purchase in the best possible way. We walked away to think some more and came back happy to purchase and again Nina was patient going through all the options we chose. It's not often you experience an effective professional who is also naturally provides such a high level of a pleasantly personal experience from the one person. So nice to meet you Nina. Thank you.

Furniture Village had exactly what we have been looking for in dinning room chairs.

Nina, the sales person who served us, was super helpful, friendly and not at all pushy (like some sales people we have come across).

The end to end experience was great. Only wish we could have the chairs sooner, but he lee time of 3 months seems relatively consistent with other furniture companies we have dealt with in the past. So looking forwarded to getting our new chairs.

Thanks Nina :)

We recently went to Furniture Village to buy sofa set and were there for a couple of hours. Throughout the entire visit, the service provided by Ash and Paul was exemplary and we were extremely happy with them. We bought sofa and chairs as well. The collection of sofas, chairs, dining tables, etc is really good with a wide variety and I would strongly recommend going there for anyone looking to buy good quality stuff.

Wonderful help by your staff Latha from Watford. She has given us clear information when we asked. She was a dedicated staff for Furniture Village. She gave us a full support to choose the products. I will definitely recommend it to my friends and families. Thank you