HSL Southampton

Excellent customer service

Bought a cosy armchair here. The lady staff were absolutely amazing, so patient. Three hours it took us to decide and still they were both smiling. Plus, they both told us as it was a lot of money to go home and think about it so the pleasant afternoon was not all about grabbing a sale! The price was unbelievable but that's not their fault. Coffee and biscuits as well.

After nearly three years the control on a riser/recliner chair became difficult to operate. With a phone call lasting seconds a polite staff member said "I see it's still under warranty, I'll send a new one." It arrived within two days.

Superb, absolutely superb!
From the moment we entered the store, to the moment we left, we were treated like royalty.
The staff were AMAZING!
Great care was taken with measurements to ensure the chair was an ideal fit.
Bed was tested and the information given to help assist us with bad back issues was spot on.
Coffee and tea... with biscuits such service.

Highly recommended and an absolute joy to have been treated so lovely.

Oh and great reading material.... here's a fact... did you know woodlice are bisexual?
Nope, me either until I visited here and read the book on animal biology!

So, worth a visit even for the knowledge I gained.

Mandy x

We purchased a 3 piece suite including 2 riser recliner chairs just under 5 years ago. Unfortunately we can now feel the wooden frame through the upholstery particularly on the arms of the chairs which of course makes the chairs quite uncomfortable. We have contacted the company who told us that the foam used in the chairs only lasts approximately one year. For the price we paid this is totally unacceptable. Do not buy these sub standard products.

Very nice staff, they kept everybody safely apart, good covid measures from the reception and in the store, we saw things being sanitised many times while we were there! The staff took the time to explain the seating and options, no pressure, and very nice products!