Furniture Village Enfield

Customer service good. Quality control poor. The screw on the chair was cross threaded. The person who tightened the screw should have been responsible enough to realise that this is not acceptable. And should not have delivered that chair to me. I know longer trust this company.

Beware! Customer service is great up until you purchase an item. Mark in particular showed such exceptionally great customer service... until things went wrong where he refused to help with multiple damaged products that were delivered and dismissed the situation. Pretended to 'escalate' the issue to head office but when we called there was no record of his escalation. When we called Mark back he was rude and ignorant. We ordered 2 beds (with mattresses) and 2 sofas - one mattress was damaged (very uneven), received the wrong headboard and one bedframe was damaged too and we're now forced to sleep on the floor :). Be careful when placing an order - the reviews speak for themselves. I am definitely never purchasing furniture from FV again!

I came to furniture village today with my mum and was immediately greeted and welcome by Karunaker. He was very friendly, professional and enthusiastic. He was very reassuring and answered any questions we had in great detail. I highly recommend him to help you with all your needs and he is genuine and honest. Great salesman.

We buy 4 weeks ago a Mattress for 1300£ The service was super great, and they tell us on the delivery they will put the mattress on the bed and they will take the rubbish out.
After 4 weeks wait they delivered the mattress but no service and the mattress was on a side dirty and open !!!
We tell that to the warehouse and they tell us we should wait another 3 weeks and they will delivery a new one !!! Thank you for nothing ! Never again !

Having been a loyal furniture village customer I’ve met quite a few sales consultants when shopping for furniture in the past. But the most helpful compassionate consultant has to be Karunaker Rangineni. Not only did he want us to get the products we loved but he ensured that the prices were affordable and showed us the best offers and materials to choose. We ended up buying our dream dining table and had the best customer - care experience we’ve had in a long time. Thank you Karunaker for your advice, we will definitely be returning.

I had a good experience with Kamil Jankowski (enfield branch) as he was patient and gave us a good overview of the beds and wardrobe we bought. He gave us the chance to discuss the products without pressuring us. He was able to tell us about relevant discounts and there wasn't any pressure selling congrats truly a pleasant experience. I hate shopping usually for big ticket items!

Mark J served us, he was very friendly, professional, helpful and clear with his information regarding our order and the lead times.

Customer service beautiful, once you have purchased a product it's all downhill. My bed had not the right amount of screews the delivery men had to reassemble bed wasn't very happy. Two weeks later different delivery men came same bed with the screews but the bed was ruined, scratches and cut all over the velvet so disappointed don't trust furniture village again.