The Furn Shop
CFS of Leicester Ltd, Grosvenor House, Grosvenor St, Leicester LE1 3HT, United Kingdom
2.8
14 reviews
8 comments
JVRC+CV Leicester, UK
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Monday: 10–18
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: 10–18
Sunday: Close
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: 10–18
Sunday: Close
I ordered a chest of drawers a month ago today. I was told that the lead time would be 1 to 3 weeks, which was not a problem.
At the end of 3 weeks I had received no update, so I called customer service. I was told that the item was delayed and would be with the warehouse in a weeks time, at which point I would be contacted. In a weeks time I had heard nothing, and so again called customer service. I was then told that the order was in fact out of stock.
A ridiculous process and a massive waste of time.
I made an order on 14th September an only receive my table on 1st December. This was not the 4-6 week lead time quoted on the website at the time.
I had to chase repeatedly, and was told it was a problem with the supplier. Throughout this time I was given dates when the item would arrive into the warehouse. It did not arrive.
I was offered a 5% discount to compensate the delay but this was never refunded.
To top it all off, the black colour of the table comes off on everything and it chips with everyday use. Great.
If you still choose to order from this website absolutely do not order Pheno Black Oak 220cm Rectangular Dining Table.