Furniture Village Staines

One star for goods because everything is nice so far but negative star (if I could) for service, support and communication. Worst communication I have ever faced so far. Store manager never came over the phone to talk, other staff don't have clue what to say. Head office don't want to help since I purchased everything from store not online. Hardly replied once to my several email with little information so back to square. I had to call warehouse to arrange my own delivery which was unbelievable. And now immediately after delivery I got 2 to 3 calls for outstanding balance. No compensation for delayed order over 22 weeks. I would NOT recommend furniture village. Save your time, effort and hard earn money. Big thumbs down 👎

Great customer service. Delivery drivers were very polite considerate and caring with getting my new sofa and Chair through my doors. And putting the sofa in the spot I wanted it in. Made sure the furniture was perfect condition with no marks. As the furniture arrived in protective wrapping. To witch all the boxes wrapping was taken away by the drivers. LEE and MEHTAB were lovely polite caring anyone could asked for.

We recently purchased our new sofas from Furniture Village, with the help of Adnan (store manager). My family and I would like to share that his assistance, patience and knowledge of the products were all greatly appreciated! We highly recommend this store and we will definitely be going again for future furniture shopping. Thank you Adnan for this experience. From the Kasraee’s.

I have recently bought a sofa bed from furniture village and the whole experience has been amazing. Raj Sian was our sales advisor who helped us throughout the whole process. He was knowledgeable, polite and helpful. We went to many different furniture shops but he was the best!
Also I have to say the furniture village delivery men were so nice, I don’t know their names but they were so friendly and polite.

Thank you Abed Malikzad for your help and knowledge today. You made a stressful task stress free! Thank you for your patience with a little one. I have chosen my dream furniture and I could not have done it without your help. Very happy with the service received today.

We are returning customers at Staines branch. Great furniture for appealing prices. We alerted treated nice by different staff and felt welcome.

I’ve been looking for the perfect length and L shape sofa and Furniture Village had it! They have very good Covid rules in store, all furniture nicely laid out and clean, especially when we went as we were the only people there.

Staff were friendly, attentive, and answered all my questions and concerns. I had a great experience. I’m in love with my new sofa and happy that it was all done via speaking to a member of staff in store.

Think very long and hard before purchasing a sofa from furniture village. They make mistakes and give lousy and pathetic excuses. Truly incompetent bunch.

I made a purchase in end of November 2021 and it still hasn't been completely fuflfileld.
Fast forward 8 months I still don't know when it will be done.
They really are incompetent, they don't keep up updated, return calls.

The only nice person from that store is Arooj, who actually was empathetic and understanding.

The mangers Ian and Adnan, state they are sorry but never took ownershop of their mistakes.

The sofas are nice, but I'd happily have bought worse sofas if it meant getting better customer service who help you when things do mess up.

Don't even bother emailing other people from furniture village, they don't even respond.
I tried contacting the instagram team, they tried to help but only passed information to the store, but the store never contact so its pointless.

5th August now and still haven't received full order. Managers in store are incompetent and lie.
I wish I could give this store less than 1 star. I've never gone through a more stressful time when something that has gone wrong from the companies side.

Update:
Order was finally settled on 21st September after so many mix ups and awful interractions with customer service teams.
296 days to sort out an issue. Bear in mind when dealing with furniture village, they are useless :)