FW Homestores Caerphilly

Shocking service from this company. My 81 year old relative purchased a suite on 6th January 22. It finally arrived 4th May 22! She paid over £3k for this suite and a fee to have it delivered and put together. She had the recliner extended and leant over to pick something up , whereby the chair toppled over. She lives alone and could have been trapped there for some time. It really shook her up. After contacting the store, I was told to email the service department. How would she email the service department when she doesn't have email. I am fuming that they didn't try to sort it for her. Their attitude seems to be we've had your money, now on your way! I would never buy a single item again from this overpriced store!

From ordering to taking delivery of our furniture, the service was excellent. Martin who dealt with us was very knowledgeable and professional. We went to the store to thank Martin and purchased another item of furniture. Again excellent service.

Lovely service from James in Caerphilly branch. Got the settee of my choice and can't wait for it to be delivered.

Very pleasant staff member served us, very helpful and knew everything about the item we bought. Explained everything fully. First time we have shopped here and would definately recommend to family and friends.

It is lovely that you can walk around the store without being harassed all the time, the staff were polite and knowledgeable who went the extra mile carrying chairs around the store to check that they were compatible with the dining table. Thank you Martyn for your help.
The price and quality are superb, keep up the good work.

We thought its a great store lots of products for day to day life from cupboards,beds tables sofas
On our arrival the sales person martin was very helpful 👌
Please look around and if you need any help please ask

Great experience at Caerphilly store today, Paul was very helpful, knowledgeable, and personable. Stress free ordering and great price. Highly recommend.

First time visiting the store - not sure I will be back anytime soon. Upon arriving at the store we noticed there was a sale, after trying out some dining tables and chairs we approached a member of staff to pull out the extension on one of the tables after the salesman did this he continued to stand there while i was discussing the product features with my partner and made the comment “I’ll leave you two bicker it out” which was inappropriate and rude. Anyway we proceeded to look at other tables testing our chairs matching up products and were being watched as we were trying out different chairs with the tables - I definitely felt a little pressured to buy.
We finally settled on just a table given the heavy discounts and were told delivery was going to be 6-8 weeks (ok no problem) then he said more likely 8 weeks, however upon arriving home we decided to look for chairs to match what we wanted.

During this time I found the table for over £200 cheaper - and chairs were almost half the price each, that I could get within 5 days of purchasing. Even the original retail price that’s advertised at the store is considerably higher than those products from other stores. So it’s safe to say I am very glad I did some research after purchasing and managed to cancel my order.

Always research before buying, it’ll save you the hassle of cancelling the order.