HSL Cardiff

For me it was fine, I done know how the store assistants cope with old people. I went there with my father and it took 2 hours on his part (DITHERING) to buy a bloody chair. Drove me barmey. They had the patience of saints.

Better experience than a year ago!
This branch has staff willing to spend time with customers.

Michelle is lovely, really helpful and full of advice on the products available. Would highly recommend a visit to this store.

Excellent visit to the showroom in Cardiff today. Staff spent a lot time with us and offered plenty of advice to my wife who is waiting on a hip operation
Nice cup of coffee too.
Chair ordered, hopefully the rest of the experience matches that offered when visiting the showroom

Very pleasant & helpful staff member. Great explanations. Not pushy.

I just want to thank HSL Cardiff for their amazing customer service.

Most recently we ordered a new recliner for my grandmother (age 95). The appointment it self was great, professional and informative yet not pushy! (As we experienced with other firms). We decided to make the order and paid upfront (nearly £2k).

About 2 months into the order being placed, my grandmothers health took a turn for the worse and has ended up in hospital for the last 8 weeks. Due her needs, she will no longer be able to live with us and now requires nursing care.

My mother contacted HSL to see if there was anything we could do about the chair and they were absolutely wonderful. So sympathetic, they gave us a full refund. This one small act of kindness really made a difference to my mothers already stressful life in trying to make new preparations for my grandmother.

I can't thank you enough for your understanding of the situation. It is nice to know that there are still great companies out there like this.