Eclipse Furniture / Furndeco Group
2 Marconi Dr, Quedgeley, Gloucester GL2 2AH, United Kingdom
4.1
19 reviews
8 comments
RP6J+GJ Gloucester, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
What instigated me to write this review was the way this company handle a small fault on one of our table tops. With no argument, they exchanged the faulty top in quick time.
I never judge a supplier by any problems that might arise, I judge them by how quickly and efficiently they correct them. In this case, faultless.
5 BIG STARS!!
Colin Thorne - Managing Director
Ordered 10 tables for my business. Checked stock with sales via email before ordering, was told 10 in stock, so emailed back immediately to say hold them I'm paying now..........Then silence and nothing for 2 weeks, so I chased it to be told only 9 in stock, so I saId send me the 9 and back order 1....which was agreed. A week later still no tables, phoned back and was told now only 7 in stock. Was promised delivery of the 7 ASAP with 3 on back order.....GUESS WHAT HAPPENED......4 got delivered and 2 were missing parts.... and through it all ZERO communication from Eclipse apart from the calls that I made. USELESS springs to mind! I'm asking for them to be collected so I can get my money back and source something else!