Eclipse Furniture / Furndeco Group

Excellent. I was looking for replacement table tops for a restaurant, the staff were helpful, the product was high quality at a fair price and delivered 2 days after payment. Would definitely use again. Simon.

Last year i purchased tables and chairs for my restaurant, Toulouse in Westcliff on Sea. The quality was extremely good and the service faultless.

What instigated me to write this review was the way this company handle a small fault on one of our table tops. With no argument, they exchanged the faulty top in quick time.

I never judge a supplier by any problems that might arise, I judge them by how quickly and efficiently they correct them. In this case, faultless.

5 BIG STARS!!

Colin Thorne - Managing Director

Best customer service ever...

Great looking outside furniture. Good quality too...

Appauling comms and order fulflment......

Ordered 10 tables for my business. Checked stock with sales via email before ordering, was told 10 in stock, so emailed back immediately to say hold them I'm paying now..........Then silence and nothing for 2 weeks, so I chased it to be told only 9 in stock, so I saId send me the 9 and back order 1....which was agreed. A week later still no tables, phoned back and was told now only 7 in stock. Was promised delivery of the 7 ASAP with 3 on back order.....GUESS WHAT HAPPENED......4 got delivered and 2 were missing parts.... and through it all ZERO communication from Eclipse apart from the calls that I made. USELESS springs to mind! I'm asking for them to be collected so I can get my money back and source something else!

Lovely customer service from start to finish and solved all issues fairly quickly. Would order again.

I had a poor experience. Admittedly, I made the mistake of assuming this company was experienced in dealing with domestic sales, rather than just wholesales to industry. This meant that ordering a single chair was less than straightforward. For example, delivery (for one chair) was >£50. And when it arrived around two weeks after ordering it, the bolts were missing from it. So waited for a few more days for new bolts to arrive, and they were the wrong sort. Very frustrating service. On the plus side, the chair is nice, but it should be for £220....

Easy to order. Customer service was excellent. Delivery was on time. One screw was the incorrect size, e-mailed customer services and the correct one was sent the following day. Would use the company again.