GLG Online Garden Centre Ltd

Very disappointed - for 5-10 days delivery read 21 days, although my greenhouse still isn't here so that might be even longer!!

Saw the poor ratings for this company and was a bit dubious as to use them or not but they were the only place I could find selling a particular style of wall art I wanted for my mother's birthday, so decided to anyway. I've no complaints at all - Ok Yes, there is no tracking system or dispatch confirmation however the order went through smoothly and I received the item just a few days later. It was well packaged so all in all a 5 star experience for me :)

CAUTION: on 30 September I purchased an item from GLG Online.

In error they deducted £99 twice from my account (I only ordered one item). On 3 October I contacted GLG immediately. I was told I would receive a refund by Sarah H within 3-4 working days. Nothing was received.

On 5 October two items arrived (despite my email on 3 October). One was damaged. I again chased the return of the £99 deducted from my account without authority.

On 10 October I received another email confirming a refund within 3-5 working days. Nothing was received.

On 17 October I demanded the return of my money by 4pm that day.

STILL NOTHING RECIEVED! How is this not theft? Trading Standards and Legal Proceedings next.

Told 3-5 days at point of sale, contacted them to chase delivery after 9 days told it would be over a month. More than 3 weeks now. I'm trying to cancel order as it's a barbecue & would like to enjoy it before summer ends.

very good price. delivery as promised. no complain.

Poor delivery - no tracking system or despatch confirmation terrible service