Lucas Plumbing & Heating

Booked in for oil boiler work very quickly, good communication from the team. Very friendly staff, arrived within time they predicted, worked efficiently, explained what was done and problem was fixed within 30 minutes. Would definitely recommend and use again.

Annual boiler service - reminded of the due date by email - easily organised and advised of the attending engineers name. On time - work done for a reasonable price - and happy to dicuss options for further work. No hesitation in recommending!

We had a boiler service and Nest fitted and the service has been great throughout, especially as they were able to fit us in for a second visit when the job couldn't be completed the first time. From the engineers to the office team, we've had a great and friendly experience. Will definitely be using them again!

Phoned to help identify a leak in my upstairs bathroom. They sent someone out 8am next day. Finn arrived VERY promptly and managed to track and trace my issue without causing any damage to flooring etc which I was begrudgingly expecting.
He was so polite, friendly and extremely efficient. A real gem.

I found this company via the internet whilst looking for a reputable company to remove old and replace with new boiler in my house. I’m so pleased i chose to go with Lucas plumbing & heating. From the initial enquiry to the email communication Rebecca on reception was faultless. The guys that completed the job were professional, polite and importantly to me neat and tidy in their work. Fair to say I had a great experience and will be using them for servicing to the new boiler every year so the boiler stays efficient. The 14 year warranty was also a really good deal.

** STAY AWAY AT ALL COSTS **
A total scam, not sure why the high score, but these guys are useless..
Boiler breakdown, family with kids, it took them 2 days to come, they charged £90 upfront, quoted more than £200 to replace the electric backup heater and only in 3 days. We couldn’t wait (family with kids), did it for 40£, same day… waited more then 2 weeks for new boiler quotation, we called almost every day asking for the quote as you must initiate the process by accepting their quotation. Eventually we booked someone else, replaced the boiler in 2 days.
Still waiting for Lucas Plumbing quotation for new boiler…
Called few times to get the £90 back, the `manager` is never there, looks like we will end up suing.
Unbelievable.

Lucas Plumbing replaced about a dozen gate valves on our H&C water installation that had seized up (a common problem after 15 years or so apparently). They helpfully recommended using ball valves that don't suffer from this problem. The work was carried out very efficiently and tidily in just a few hours. They even labelled the valve levers for me - a nice touch.

I also use this firm to service our oil-fired boiler annually.

They are reliable, do good quality workmanship and are reasonably priced. I would definitely recommend them.

The engineer who visited to service our boiler and balance the heating system including replacing several radiator valves was excellent. Highly professional and efficient.
I have also used Lucas for plumbing services and the works undertaken was equally of a very high quality.
I can unreservedly recommend Lucas Plumbing & Heating.