ESSO EG OBSERVATORY

The side down of most petrol station in London never have one toilet for costumer this is not acceptable

Worst place…!!!!

I was at pump 2 and I realised halfway when putting diesel that the diesel nozzle was leaking excessively. Therefore I stopped putting diesel and I saw a lot of diesel all around the pump which meant that the nozzle was leaking beforehand. I immediately headed over to the counter to inform the staff. The guy then asked me to move to the next pump and I moved to pump 7. When it came to payment he charged me for both the pumps without any explanation.
I questioned him why and his response was “because the manager isn’t here”, and I was also told that I need to visit in store tomorrow to confront this matter with the manager as nothing can be done now. Firstly, I do not live local , and instead of him asking for my contact details to discuss the matter with the manager or asking me to contact customer services , he tells me to visit the store on the following day. I most certainly will not be making a visit to the store to discuss this!

I have emailed customer service regarding this incident and surprisingly they haven’t got back to me!!

Good store, I always go there for petrol only.

NOT MOTORCYCLE FRIENDLY. I ve been refused to be served this morning as I had my helmet on, although I've been there many times in the past, with no issues. I do understand that there are other bikers that steal petrol, I believe that it's unfair to be considered a thief. Same can be said about you #Esso, I can considered you thieves when it comes to petrol prices, or quality of petrol or quantity delivered.

Milk is always sour, just seen that the 'refrigerated' section is not cold at all, so it's unsurprising. Went specifically for the Yodel package service but the person who had been left to work there alone didn't know how to use it.

Was a convenient untroubled stop. Even did a zoom meeting while parked up.

Be advised this station has no toilets for the public.

One of the staff here is the most awkward, miserable, unhelpful member of staff I have ever encountered.