Shell

Good store - I shop here a lot , HOWEVER I need to give them one star rating as one of there members his name is CHIVANKA was extremely rude and refused letting me in the store as “he was mopping the floor” and said I can not come in do my shopping in a 24/7 store as I will make the floor dirty!

What an awful customer service is that ?!?! I would let my customer in for sure not letting someone in as you are cleaning the floor is ridiculous!!! This guy needs to learn about customer service - training is essential in this industry and unfortunately he does not have it.

SUCH A SHAME!!!

Usually a great place but nobody wearing masks to go in and people so close together .
Really disappointed that they haven’t go signs up to wear masks and are not making this a rule for going into the shop.
We won’t be going there any more sadly . Would rather use the places that are protecting customers by insisting on masks .

Great garage - super friendly staff and great shop. Temporarily closed as major rebuild of shop underway. Can Shell pls advise when shop will reopen? Really miss popping in and getting coffee etc.

I visit this station most weekends as I start my walk in Virginia Water and I get a Costa coffee from the machine. I don't interact much other than Good Morning and paying but I have noticed that the staff are very safety oriented - in my book this is excellent.

On one ocassion they refused an existing supplier to deliver some materials which were not compliant. The second time, today actually, they challenged me for taking a video. I had no evil intention just wanted to show a friend who lives abroad.

We had a chat and he was very polite but firm.

I like that.

Customer service is not always about being subservient and extra nice ..it is also about keeping us safe and this Shell station does a great job at that.

They get 👍from me.

I have visited this petrol station for a few years, for petrol and other small stuff. Never interact with any member of staff, just hi and bye..... Where the true customer experience is seen? when there is a problem.... 5 times had to come back to talk to the manager who really didn't fix anything. One of the employees was extremely rude, shouting and being totally out of control.. Manager was useless, and finally the guy tiding up the shelves approached and kindly try to help. I will start a formal complain with Shell and will also start a formal complain with the Ombudsman. I am sure who owns this shop won't be concerned at all, and it is clear that they save a few pounds in human resources.... a shame.....

SPOILER: £100 parking charge for using SHELL garage as paying customer.

Came here to use the car wash facilities. Had to queue in the shop to get the voucher for cash wash. I asked if the vacuum took pound coins he said yes, so I asked for cash back, he said I would need to go to cash point.

I queued for the car wash, then had the car wash. Then queue again to get cash for vacuum. Vacuumed the car manually only to find it took cards anyway, no big deal. Carried on. Went back to shop for a drink. No big deal but stuck waiting for a another car to move for a minute or so. Left and thought no more about it.

FEW DAYS LATER £100 CHARGE for parking whilst using SHELL services. Outrageous that a paying customer who is simply using the garage can be fined for using your services. SHELL please contact eurocarparks.com and have my charge for 12 August waived BMW GW55

charged £100 parking charge notice for "overstaying" . Filled my tank, waited in line for the hover, helped an elderly customer checking her tyres, washed my car. Got charged and appeal rejected. What a joke.

Brand new station and car wash doesnt work:/