Morrisons Petrol Station
Derby Rd, Eastwood, Nottingham NG16 3NT, United Kingdom
4.1
221 reviews
8 comments
2M9R+M9 Nottingham, United Kingdom
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Monday: 6–22
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 6–22
Sunday: 9–20
Tuesday: 6–22
Wedneasday: 6–22
Thursday: 6–22
Friday: 6–22
Saturday: 6–22
Sunday: 9–20
I was filling my bike at pump number 3 when fuel splashed back and sprayed into my eyes. I quickly entered the petrol station and approached a member of staff in distress as I wanted to get the fuel out of my eyes as quickly as possible as I was in agony.
Once approaching this staff member and explaining what had happened, she told me to wait as she was labelling chocolate bars, I emphasized the pain I was in and that I needed to get the petrol out of my eyes, she still proceeded to label the chocolate bars. Upon the third time me asking this staff member to help as by this point, I was in a lot of pain she replied by saying she could not let me in the back, I asked what my options were as I wanted to rinse my eyes as quickly as I could. I asked her if I could have a jug of water, or if there was a tap outside, I could use, at no point did she mention a first aid kit or offer me any sort of help other than standing there.
I made my way outside to find the tap was not working so I went back to the staff member who rudely said oh ill turn it on, I proceeded to wash the fuel out of my eyes outside of the petrol station.
The staff member did not offer any further help to this and as a petrol station I would think you have procedures in place for this kind of incident?
This is basic health and safety, and I would like to hope your staff are trained in basic first aid in case something like this ever happens.
I am appalled that not so much as eye wash offered to me as this is a staple in any first aid kit so why did I have to wash my eyes outside using an unsanitary tap that was on the wall?
I now must take time out of work to visit the doctor to check my eyes as they are still saw, I would like to think that maybe If I had got the fuel out of my eyes sooner this wouldn’t be the case.
I am extremely disappointed with the lack of empathy and straight incompetence of this staff member and maybe there should be extra training provided for staff to deal with this situation more efficiently in the future.
Shop around!!!