Shell
High St, Porthmadog LL49 9NG, United Kingdom
3.2
37 reviews
8 comments
WVGC+2Q Porthmadog, United Kingdom
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Monday: 6–23
Tuesday: 6–23
Wedneasday: 6–23
Thursday: 6–23
Friday: 6–23
Saturday: 6–23
Sunday: 7–23
Tuesday: 6–23
Wedneasday: 6–23
Thursday: 6–23
Friday: 6–23
Saturday: 6–23
Sunday: 7–23
Alas... the coins could be seen jammed further down in the coin slot, not falling through.
I went in to see the attendant; his reply was; "There should be an out of order sign on it, someone else reported the same earlier, There's nothing we can do, that machine is not our responsibility."
I matched outside, back to the jet wash... annoyed.
I looked over the machine top-to-bottom, the out of order sign was nowhere to be seen.
So I went back inside, and said quite crossly to the attendant; "There is no out of order sign there, I'd like the phone number of the person who is responsible for the machine, and the phone number of your manager..."
At that point the attendant very quickly refunded my £2 and stated that he would put a new sign on.
The reason why I have given a one star review was that, while I was still parked in the wash bay, the attendant walked out with a key to the jet wash unit and attempted to open it. The attendant seemed to have difficulty in doing so.
This seemed to strongly contradict to what the attendant had stated verbally. If the machine wasn't the attendants responsibility, he or she certainly wouldn't be issued with a key...
It is my opinion that, the attendant refunded my money, only because I wanted to escalate to the shell station manger.
Unfortunately as I drove past 10 minutes later, I noticed the same attendant with the jet wash unit successfully opened; I speculate that the attendant was emptying a full coin box from the day, and clearing out all of the jammed coins from slot.
One Star... I would have rather been told the truth, and waited for the machine to be made serviceable, than been told "not our responsibility, nothing we can do...", which in conclusion, was false.
I said " hello" to man behind the counter who was most inconvenienced about having to remove his headphones and interact with a customer spending money. His utterances were mono syllabic and rude. The till receipt said that I had been served by the Manager, so no point complaining there. I will however alert Shell UK via the Customer Service number on my card with them. They need to know why I would rather pay more elsewhere for fuel than visit Shell Service Station in Porthmadog again.