Prestbury Park Medical (formerly Crescent Bakery)

Just completely rude! Reception staff answered my phone call and just carried on talking to other staff with me on the phone trying to make an appointment for my 4 year old child. I got to the appointment early and the place was dead, doctor Flaks was 15 minutes late and had the most awful attitude towards me and my family. Sorted the concern out we originally went for and then only mentioned one other concern not knowing whether the doctor could help or we would have to be referred somewhere else, only to have my concern shot down with the rudest reply. I have been at this surgery for all my life and it had just gone down hill quite dramatically over the last year or so! Not impressed!

Since joining this surgery around 4 years ago they have been very kind to me. Dr Quekett supported me well with some psychological difficulties when I joined the practice and Dr Amess has supported me with coming off some medication. I have also dealt with Dr Shyampant, Dr Mott and Dr Flacks and they have always supported me with resolutions to my problems and I am incredibly greatful for this. Evelyn the nurse practitioner also looked after me well when I was having chest pains and kept me fully updated about the progress of my case BUT It's a shame that the surgery seems to be going downhill. I used to love this surgery but almost every aspect has diminished and I think it's as a result of them being taken over by a practice group. In fact this surgery now has at least 2 other practices in the same group. Before calls were picked up quickly and you were kept informed about your care and everything was patient centered. Now you call and hold for 15 minutes. But the most frustrating thing for me is they make decisions about your care and don't tell you. For example I booked an appointment and they just changed the time and did not think to let me know. Then my prescription always goes electronically to the pharmacy but this time someone decided to issue a paper prescription and keep it in the surgery for me to collect but yet again no one had the courtesy to tell me. If they had I could have collected it but instead I made 3 trips to the pharmacy assuming they would have followed my wishes and sent it electronically. To be fair, I have always found the doctors, nurses, admin and reception team to be supportive which is why it's such a shame that it's changing for the worse. They even have put a big sign in front of one of the reception stations so now there is only one left and you can't even check in electronically as the machine is broken. Crescent Bakery seem to want to operate much more like a commercial enterprise and be more cost efficient which is fair as this is what they are (I know GP surgeries are independently owned and contracted to provide NHS services) but if they want to be a business then they have to communicate with the patients as upsetting them will make them leave which will be less money for the practice. Please look at the long game and make using your services easy so that people enjoy being with the surgery and stay and you keep getting the funding for that patient. Please see this as constructive not negative. If you did these things I would be thrilled to give you five stars; open the second reception desk again, put the staff resource in place so calls can be answered more quickly and most importantly teach the staff that they need to update the service users with matters relating to their care. I.e. if you change someone's appointment time TELL THEM, if you can not send a prescription electronically for what ever reason TELL THE PATIENT!! Thank you

Unfortunately, this was my family doctors and I have been coming here for many years. Finally got sick of not being able to get through to reception. Many doctors have come and gone in a short period of time and I always felt that I never saw the same doctor. I've changed surgery now and it works better for me.

Have been with this practice since Dr Mathers, Trueman, Dr Court. Then it was a practice which you knew you could get an appointment (yes you may of had to wait a while in the waiting room!!) but the Drs listened to you and you could choose which Dr you wanted to see. The receptionist were also very helpful and polite.

Today, the receptionist are like robots, they only say what is written down in front of them. You can’t get an appointment with a Dr unless you speak to a nurse practitioner. The government say that Dr’s and the general NHS are to be going back to normal working, so Prestbury Park, what about you.

Also I don’t like that you can’t see the same Dr when you ask to. I actually don’t know who my Dr is now.

Seriously thinking about moving to a different practice.

The practice really needs to sort themselves out, starting with the receptionist

Dr Harry Thorogood is a real credit to this practice. A Doctor who really listen and take the time to understand you. Thank you.

Very Poor system which doesn’t work, can’t speak to or see a Doctor when needed. Returning to my former surgery.

Spectacular. No NHS logos. Inspire healthcare. Sadly it is know the NHS could not find this so are we privatising in a very public way? Please, no profits before patients.

Been register3d since birth and has Gone downhill since 1 specific GP left.
Can't even get a call back, referrals, or general support.
Blood tests seem to be very rare and of a begging nature.
Register elsewhere, you'll never speak to the same GP and you don't get the same attention you deserve.