Royal Primary Care Whittington

When the surgery was independent the whole service was fantastic ! Since the merger then everything has deteriorated massively . It is almost an impossibility to get treatment at Whittington any longer which is a real shame. When you telephoned the surgery and gave your name the receptionists knew who you were and were familiar with your healthcare requirements and could not have been more helpful but now you are put through to a variety of strangers who treat you like a number. Luckily when you can actually get an appointment at Whittington the care you get from the GP's and staff is exceptional and second to none!

Getting an appointment quickly is the only positive thing about this place! The doctors are mostly extremely rude and sometimes not helpful at all! I'm currently waiting over a month for ear syringing because they're that booked up apparently! Good luck getting any actual help

Unfortunately I've recently been left with no choice but to leave this GP after giving them countless chances. Numerous times I have clearly stated that I wanted to be seen in Old Whittington, since I live locally, only to arrive and be told the appointment was made for Ashgate. The most recent waiting time I experienced on the phone was 21 minutes and this isn't a one-off - quote often I have waited well over 10 minutes. Also, considering there are so many surgeries part of the group, it is beyond ridiculous how difficult it is to actually get an appointment. It is a shame that I am now having to travel further afield to see a GP.

It's changed so much in the last four years and every change has made it worse.
Awful rude reception. Prescriptions never ready.
Future appointments inpossible to book.
It needs a complete overhaul of staff and doctors.

I can't leave less than one star but trust me when I say my score is 0. Never can get through on the phone and never can get an appointment at my local practice. I will be moving to a different practice. RUBBISH SERVICE!!!!

Have cancelled twice on appointments for my children in recent months.
One cancellation was on arrival, (when I had taken my son out of school) I was told "The nurse actually isnt in today. Hasn't anyone told you?"
This weeks cancellation was 30 mins before for immunisations. I was told that this was because a doctor is required to be on site when immunisations take place and they had no doctors.
Concerning...
The lack of basic administration is going to harm someone.

They never answer the phone ,doctors are good if u ever get to see them only going here because I have to ,

Ever since they have joined royal primary care it has gone completely downhill never get through on the phone I have been taken off mental health medication and basically been left without any appointments or anything I have tried ringing to change my address I can never get through so I am now in the process of leaving and going to another doctors