Asquiths Teddy Bear Shop
New St, Henley-on-Thames RG9 2BT, United Kingdom
4.6
62 reviews
8 comments
G3QW+P8 Henley-on-Thames, United Kingdom
Location reporting
Claim this location
Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 11–16
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 11–16
Certainly a lovely shop with some beautiful products, BUT...I found the attitude of the manager abrupt, suspicious and unapologetic.
I bought what I understood to be a reasonable quality bear 2 years ago for a newborn. Quite quickly with use, a seam came apart revealing a not particularly strong undercarriage. I arranged after a few attempts to show the manager as I felt this was not acceptable after such a short time. I had thought it looked and felt strong, believed it had cost me around £50 but immediately was told it was a 'cheap' bear, costing around £15, made in China with nylon hair and plastic limb joints, so what did I expect?' !!
I wandered around in the hopes of a better quality look alike but they were really a bit too expensive. I accepted that I must have got the price wrong but her manner was quite honestly rude. She was derogatory about the product that she is apparently happy to sell. It would have cost her nothing to apologies for this not being explained at the time of purchase, I would happily have chosen a longer lasting bear and have accepted my mistake in thinking this was better quality than it appeared. (I was certainly not aware it was nylon etc).
By now I was annoyed at her attitude and commented that I was tempted to leave a review about her manner. Was promptly told 'she would sue me'
I rest my case !