Ilford Food & Wine

The person at Ilford wines store is rude rude rude . He is unprofessional and treats collect plus customers as second class. Another customer walked in after bar code on my mobile had been scanned to identify the parcels. He started helping the next customer while I waited and waited and waited.
Many other locations nearby for collection. He is definitely not getting my business anymore.

Nice Collect+ service, was able to send off some parcels in the past using the service (medium) without any issues.

Extremely rude shopkeeper and extremely poor customer service. I was collecting my collect+ parcel and went in on Sunday asking for it. He insisted it wasn't in store and that I should return. I returned the following day and he was even ruder. When I asked him if there might be another place he may have placed it, he said 'I don't want to waste my time with this'. He preceded to make many more rude remarks in front of my young children, insisting the parcel wasn't there despite it being marked as delivered. 5 minutes later he finds it and didn't even apologise! He even denied being rude.

Do not use this shop for collect+!

Refused to take a pre booked in drop off small parcel.

DHL needs to take them off as their drop off location 😤

I read the reviews before coming and still decided to give the place a chance.

I hardly write reviews but the shopkeeper wasn’t nice and he the started lecturing me on how a certain product was cheaper in his store. Very rude. Don’t recommend. I’m going to another store going forward.

A bit upset that the other night the guy serving me told me I was rich when hoping my card would approve. I felt very offended. Especially as he doesn't know my day to day struggles, let alone why I only buy £5.00 cigarettes.

Simply rude. Shop is messy, looks like a tornado have just passed by.

Great service when I picked up my parcel!