IMAGE LONDON- HAIR & BEAUTY
60 Moyser Rd, London SW16 6SQ, United Kingdom
4.6
58 reviews
8 comments
CVF3+G7 London, United Kingdom
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Monday: Close
Tuesday: 10–18
Wedneasday: 10–19
Thursday: 10–20
Friday: 10–18
Saturday: 9–18
Sunday: Close
Tuesday: 10–18
Wedneasday: 10–19
Thursday: 10–20
Friday: 10–18
Saturday: 9–18
Sunday: Close
She put me at ease immediately , I was so grateful for her marvellous advice , also the lady that first served me was brilliant and charmingly welcoming. The saloon was small but very relaxing , and extremely nicely decorated to a high standard , I cannot wait for my hair to be cut and have extensions added . Thankyou so much ,the experience ,was fantastic .
I not only give the saloon 5 stars , but give it my special rating of a platinium star rarely given .
If you are worried about your hair and need help , please go here , you will not regret it .
Many thanks
Keith
On arrival my assigned hairdresser consulted with me on the hair colour and haircut style. I showed him a picture and was confident that he had understood what I was looking for, which was simply a tidy up and redefining of my existing layers. Unfortunately, once my assigned hairdresser had completed the colour treatment, he became unavailable to cut my hair due to being busy with other clients. I was left sitting for an hour and was told that another hairdresser ‘Rafael’ would cut my hair. I showed the same picture to Rafael and explained that my layers needed tidying/redefining. It was difficult to see how the cut was going whilst my hair was wet. Rafael said he’d check the cut when the hair was dry, but he did not, and I didn’t think it was necessary to ask as it was a straightforward procedure and I trusted that he was a skilled professional.
When my hair was being dried, he seemed to be struggling. I noted that my hair looked dull and was slightly frizzing. I know my hair responds well to a higher heat-setting and I advised him of this on two occasions, but he told me to trust him, then proceeded to place Velcro rollers in the ends of my hair to curl it up. It was apparent that I was not happy, but I didn’t want to make a fuss. When I was shown my hair in the mirror, I was only able to see the colour and not the cut detail as my hair was curled and after being in the salon for 5 hours I just needed to leave.
I had been struggling with my hair due to its dryness from the colour, but mostly it appeared to be all different lengths. Due to working away the first opportunity I had to properly review my hair was the following Saturday when my husband took photos from behind – then I discovered the extent of the damage!
I contacted the salon via email to complain and provided them with photos, which I also share here. I requested a refund of the full £210 I paid. A few days later I received an email from the salon owner ‘Dara’ saying that they do not give refunds, but they could re-do my hair. Due to the absolute mess they had already made and my distress; I did not feel able to subject myself to their treatment again. As a reasonable alternative, I requested a partial refund of £75 to at least enable me to visit my regular hairdresser in an attempt to fix the mess that had been inflicted. Under the circumstances I'd hoped they would see reason, but I have not received another response to date.
I had honestly felt I was visiting a professional salon (as it presents through the website and all the 5 star reviews). I at least expected to receive a haircut that looked like I had visited a hairdresser and not like a kid had hacked at it. Not only was I side-lined for other customers, but the hairdresser has made an unbelievable mess and the salon owner has failed to acknowledge the state of it, only saying they were sorry I was unhappy with my hair and service received. I think the photos clearly demonstrate that it is not just a case of me not liking my hair.
I would never recommend this salon to anyone. I have always found reviews to be helpful when choosing any new place or service, but all the 5-star reviews on their website are deceiving and they clearly have a choice over what’s published and what’s not. I sincerely hope that lots of people get to read this review and see the photos so that they can avoid booking a hair appointment at Image London at all costs, especially if it’s your first time!
I will definitely be coming back - already booked by Christmas chop!