Sally Adams

Though I love the experience in terms of services, I am not happy with the staff.
I cancelled an appointment as I was really unwell. Then another as I was stuck at work at the last minute. When I called to re-book, I was informed very rudely that I would be charged for cancellation as it was done in less than 24 hours. I explained that both the times it was not my intention to cancel but was met with a very rude reply.
The services are great. The staff/policies not as much.
It's a bit pricey as well.

All in all they lost a customer who visited at least thrice a month.

I could never get my hair done anywhere else. The service is wonderful, they always remember you; the atmosphere is so relaxing I almost fall asleep when I get my hair washed. I always ask for Imogen because she is so lovely (they all are at Sally Adams though) and is incredibly talented. I definitely recommend it to anyone who needs a good haircut!

Great salon. I regularly come here for waxing treatments and the team are so lovely and helpful. Always pleased with the results and even find it to be quite relaxing!

I also just had my hair coloured here for the first time and I am equally pleased with the outcome. Kerri did a beautiful job finding the right colour and I am delighted with it. Plus I have found myself to be allergic to salon dyes at other places, whereas the products used here are natural and organic so I have no problems.

Additionally, the reception staff are also very accommodating and helpful. I would definitely recommend this salon.

Very professional, stuck rigidly to Covid-19 protective measures, very reassuring not only as an anxious customer returning to 'social activities' but also as a new customer of this salon. Joanne was really helpful and friendly. Very calm and relaxing environment. Will definitely be returning.

I'm very disappointed from Sally Adams salon in Cobham, because i have done the hair test and spoke one of the consultant to give me the quote for hair colour and hair cut trimming she said the cost will be £112 only as my hair is very short, then i went for my appointment today, done everything when i saw the price £265.50 I was really shocked because the price changes than I've been told, i was expecting email for the quotation of £112 even thou i went to my appointment but the end really surprises me and am very disappointed i can't go back there or recommend this salon, No explanation and not professional way. I have been told by the cashier there is miss-understanding. because who did my consultation is not around today
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Venus Pator

Update:

Thanks for understanding my issue been solved great communication from Sally Adams management team.
Venus Pastor.

I used to be an absolute fan of Sally Adams in Cobham and am not one to publicly rate when there's negative feedback - the last few times I've visited I've been extremely disappointed here.

I'd booked a hair cut and colour for my wedding well in advance sharing it was really important as it was for my wedding. I was contacted the week prior and told the opening hours had changed and the appointment was cancelled. Normally apparently something would be added to the notes in the system but nothing was. Same with the mani pedi I had booked pre wedding. The hair appointment was rebooked after a couple of conversations and Billie (who is an incredible hair dressers and stylist) very kindly agreed to stay late.

I booked with the booking system for a colour this weekend and was contacted to be told that the booking system doesn't allow for the correct time to be applied so that needed to be cancelled. I've tried calling now for a new colour but was told there was no way of knowing how long that would take (I did share that I'd spoken to the stylist about it previously but perhaps asking her was too difficult). I hate losing trust in a place as this has been a go to for me over the years but won't be going back.

Visited the salon today & the owner (Sally) couldn't even be bothered talking to my wife while at the reception. She didn't even have a look at her. Fortunately the receptionist was very helpful but I definitely would not run my business this way

Post on 9th October 2022:
As requested by the owner, I reached out to the salon via email on October 5th. I have not heard from them since for the sloppy regrowth colour job. I feel cheated!

My reply to the owner on 28 September 2022:
This is certainly not the reply I expected! Simply irresponsible!

May I suggest you please check your booking systems for an appointment from 10am to 2.15pm on September 6th! I was served by Senior Therapist, Laura for Aveda gelish manicure, Aveda pedicure + polish and Express Tulasara facial and by Advanced Technician, Billie for my hair. Surely I won’t be able to provide such details if I weren’t a customer!

My first post on 28 September 2022:
If there is an option for negative star rating, I would rate my experience as minus five!!! My first experience for Tinted Regrowth Half Head Colour provided by Advanced Technician, Billie is extremely unprofessional on 6 September 2022!!

My appointments for face, nails and hair services were arranged well in advance in April/May to prepare for my wedding on September 9th. On September 6th, I was served by Billie. She is aware I needed my all new growth tinted for my wedding. I am not new to half head colour service. However, it was my first time for half head colour in the UK. I chose Sally Adams as it appears to be an established salon and it is so disappointing that the service I received did not live up to it’s name at all!

As you can see from the uploaded photos, the colour was applied only on the surface of new growth! Besides, I walked out of the salon with the colour on my hairline!

Please be warned if you’re considering Sally Adams in Cobham, UK.