Simply Hair
1 Windsor St, Melton Mowbray LE13 1BU, United Kingdom
4.7
27 reviews
8 comments
Q477+VX Melton Mowbray, United Kingdom
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Monday: Close
Tuesday: 9–17
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–16
Sunday: 9–18
Tuesday: 9–17
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–16
Sunday: 9–18
The treatment would leave hair smoother, straighter & results would last approximately 6 months, however, in the first week I could see this had not taken (I’ve had this done many times before by another hairdresser), I did not see any change in my hair.
I had an appointment booked for a few weeks time for a colour, so I waited until then to express my concern & decide where we went from there.
It was agreed by my hairdresser that it hadn’t taken and was agreed she would reapply and leave in for longer at no cost. The nearest appointment being 7 weeks later.
On the morning of my appointment, after booking time off work to leave early , I received a phone call saying the owner, Jason, had advised I would need to pay another £150!!
No reason for this decision was forthcoming , Jason didn’t even have the decency to make the call himself & explain why he felt I should be charged full price for something I had already paid for & my hairdresser agreed hadn’t worked, nor why this had only just been decided on the day of my appointment!
Terrible customer service! The fact you didn’t make this call yourself, Jason, shows me you wasn’t confident in your decision making either! Shocking!
Despite a call from Jason on Monday, as a result of this review, with a promise to speak to his staff on Tuesday & call me back, this has not happened! I refer to my original review, terrible customer service!