Headmasters Croydon

AVOID AT ALL COSTS - Under-qualified staff and terrible customer service unfortunately, I booked an appointment for a full head balayage, cut and root color with a senior stylist, but ended up with a trainee, who absolutely ruined my hair. bright mahogany roots and dark brown at the mid length, because i already had tint on my hair, so only the virgin roots ended being lifted and not the rest - which i had already flagged to the stylist. had she been qualified, this would've happened. same thing with the cut, very uneven and not blended at all. messed up the toner on where the balayage had been applied and it all ended up orange. I spent over 6 weeks trying to get it corrected, but my appointments kept being cancelled with no explanation less than an hour before when I had already left work early to attend or the stylist gone on holiday or that the stylist no longer works there.

Not for boys! £26 for the worst haircut my son has ever had, including a cut on his forehead.
Went to have my 11 year old's hair cut with his cousin. The stylist first only cut the sides and back. He was going to finish, until I had to ask for him to also cut the top and front. We were informed they couldn't include any kind of patterning, and that we would have to go to a barbers for that. To top it all off my son finished with a cut on his forehead as well. They should be ashamed of charging £26 for this level of service!!!
Most barber's charge £11-14 for highly stylised and carefully done boy cuts, including patterns. His cousin had a better experience with her cut.

I came in for a Cut & Blow Dry and I couldn’t be happier! I normally feel very anxious in hair salons, but my stylist Olivia was so lovely and made me feel very comfortable. All of the staff were really kind & friendly, and my hair looks great, what more could you ask for?

The staff were not particularly welcoming when we arrived due to a booking error on their system, they seemed unhappy to greet my party as we arrived and voiced their frustrations to the double booking in front of us at the main desk to one another.
The products used for the wash were good and the blow dry and style was fine (sadly the style lasted only an hour) but the general experience was quite poor. We were not offered a drink and there was no sign of a smile or any conversation from any of the staff. One member of the team tried his best to make up for this at the end of the services but the whole experience could have been so much better.

I often see Siobhan when I go here she is the best!! Always make me look and feel so good.. such a lovely person too ! Highly recommended.. I like to stick with the same person my mother has Giovanna and mum says she's so good too

Will not be booking with Headmasters again. They called me at 10am as I was leaving the house to cancel my 10.45am appointment because my stylist is running behind. I explained I'm going on holiday and really needed to go in today but apparently I'm the only appointment that could be cancelled? Thanks a lot Headmasters.

Saw Parice-0/10. Complained to customer care no response so it’s now a bad review here.
Came for a £150 balayage, wash cut, booked online. She rushed because I didn’t book a toner and would delay her other clients. She was rude and hurt my head when washing my hair. She told me I can’t have a blow dry. Manager got involved. She cut my hair in a terrible fashion. Pushed shoved rude….. the worst hair stylist I have ever had.

Absolutely LOVE my new hair. My first time at this salon and my first ever balayage! Katie really listened to what I wanted and took the time to talk me through all the options, very clearly explaining what would or wouldn’t work on my hair. I felt like I was in very good hands right from the start of my appointment and immediately trusted Katie to do whatever she thought would work best. I couldn’t be happier with the result, which is exactly what I had been hoping for. As someone who generally finds hair salons very difficult and anxiety-inducing I felt very comfortable throughout this appointment and will definitely be back. Thank you Katie!