Soul Hair

I had a wonderful experience at Soul hair, very friendly and professional staff. The lovely James F.G. gave me a superb cut and finish. He is so talented, my hair is quite fine and short, it is now feels a lot thicker and very much more modern.

I went in with quite long hair that needed a bit of work doing, I showed a picture and I immediately knew the girl cutting my hair didn’t know how to do it. Instead of calling a manager or more experienced member of staff over Lauren proceeded to completely butcher my hair resulting in me having to go to a barber and pay for another haircut afterwards. Completely ridiculous. Not a single member of staff said anything about it, I clearly wasn’t happy but to avoid a fuss I just paid with my girlfriend and left. What a joke. I do not recommend coming here. Why on earth would you let someone with zero experience cut hair and then not supervise them? If you want a decent haircut go somewhere else.

I’ve only just walked through my door but couldn’t wait any longer to write a review. Having already been with a couple of hairdressers here I already knew they were great with curly hair. However, today was the first time I had James Fg cut my hair and he was just brilliant. I’m usually quite worried about haircuts but he had me so at ease, and he has left me absolutely loving my hair. He’s full of charisma and very talented and knows exactly what he’s doing with curly hair, fully recommend him and the salon in general and I’ll definitely be back again.

Lovely trim and bouncy blow dry from Conner. Exactly what I asked for. My second visit to this salon. Very pleased and will return.

LONG-TERM CHEMICAL DAMAGE! Don't let them touch your hair😣

I had a haircut & perm on 25/10 and they chemically damaged my hair.

The perm seemed fine when I left. I waited 3 days but it pretty much went away after the first wash. Or better: some sections were straight, some wavy. A mess!

Soul Hair offered to try and fix my hair with a treatment, which I appreciated. The stylists were nice, and one of them fixed my haircut too.

However, the treatment just wasn’t working. Vitina, the manager, kept telling me to go back “one last time”, which turned out to be extremely time consuming. Still, my hair would go back to that new state after washing it.

So, since it clearly wasn’t working, I requested a refund for the perm. At this stage, I was happy to pay for the haircut because I felt they had at least tried to fix the initial problem, and I thought I could just get it fixed elsewhere.

When I went to a different salon, however, they tested my hair (at SH, they never did) and told me they couldn't perm it because it had been chemically damaged: the last part had been conveniently left out by Vitina.

I’m now stuck with horrible hair for a year as I'll have to wait until the "permed" section grows long enough to be cut off AND I’m gonna have to pay for a bonding treatment (at the 2nd salon, as I’ll never let SH touch my hair again) to help it get healthy again after the chemical damage.

I sent SH an email to give them a SECOND chance to fix this: given the long-term chemical damage to my hair, I now felt I was owed a full refund & compensation (perm, haircut, & covering the treatment to repair the damage they caused, even though according to sollicitors I’d be entitled to +£3000 in compensation for damaged hair).

This was on 12/11! I sent follow-ups and tried to call to speak to Vitina, but I kept being given conflicting information by the staff.
I only got a call today (after specifically requesting a WRITTEN reply)

NOT ONCE has she apologised for the chemical damaged her salon caused to my hair! Instead, she said the other salon didn't know what they’re talking about & it was my fault for not accepting the treatment they offered me for free.

I DID accept their treatment… until it was obvious it wasn’t working! But also, of course I wouldn’t let them touch my hair again, by that point: they had already chemically damaged it and clearly didn't know how to fix!

I tried to explain why I felt I was owed compensation, but Vitina told me she didn’t wanna have an argument over the phone (even though I wasn’t shouting or being disrespectful) and that I was either gonna give her my details for the perm refund right there and then or this was gonna get sorted another time.

I asked her how much money she was gonna send me.
VITINA LITERALLY IGNORED ME and kept saying “What’s your sort code?” whenever I asked her.
“Please, can you tell me how much money you’re going to send me?
“What’s your sort code?”
… three times!

NEVER have I felt so insulted and humiliated! If that’s the way she deals with complaints, I can totally see why she’d rather avoid a written reply for accountability.

I was about to start crying after being treated so poorly, so I just gave her my bank details but did mention I would have escalated this if I was only gonna get the refund for the perm.

I gave them 3 chances to fix this properly before writing this review, but I don’t think ANYONE deserves to go through what SH put me through, nor to be treated the way Vitina treated me.

I can’t stress this enough: Vitina has been an absolute nightmare to deal with, and her salon has caused me a ridiculous amount of stress.

I was left in tears after the way she spoke to me and literally ignored or talked over me when I was asking her specific questions. I mean, who does that to a customer who went through all that?!

Not only am I now stuck with damaged hair for at least a year, but she hasn’t given me proper compensation (beyond the perm itself) nor has she apologised ONCE for any of this.

Don't bother going to this place. Manager is rude and doesn't take customer service to heart. Places like these don't deserve your money.
Tony and Guy in Chester can do much better whilst actually being caring and listening to the client.

I came last week to get some highlights in my hair as I’ve never experimented much with the colour/style. Connor was my stylist and he did an amazing job explaining and suggesting what he could do and followed the example picture I showed! The whole experience was very pleasant and I definitely will be returning!

Connor did an amazing job cutting and styling my hair but I also want to give a massive shoutout to the whole team, I was very well looked after during my visit to Soul Chester. Will definitely be coming back regularly as the team really knows what they are doing, perfect service.