Hobo Hair Design
4 Station Rd, Fforest-fach, Swansea SA5 5BH, United Kingdom
4.4
29 reviews
8 comments
J2QC+6H Fforest-fach, Swansea, UK
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Monday: Close
Tuesday: 9–18
Wedneasday: 9–19
Thursday: 10–19
Friday: 9–17
Saturday: 9–15
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–19
Thursday: 10–19
Friday: 9–17
Saturday: 9–15
Sunday: Close
Phoned to find out what could be done was told it might take a couple of goes to get it right. None of this explained to my wife who's hair is just a shade lighter than it was before going in will be going to use another hair company to correct this poor quality work. And then had a txt to cancel another appointment just to put hair up poor customer service and no confidence in the work they do. Speak to them first as I think most things they say they do they do not know how to more training needed.
I went here for a cut and colour and came home with cuts and sores all over my scalp. The pain lasted days and so did the scabbing and flaking.
The customer service was even worse than the damaging chemical burns (that were confirmed by my GP).
Staff were dismissive, gave no refund, and after days of communication promised £50 worth of products and then gave 1 product worth £25. Even though they did no patch test it was suggested it was my fault for having a sensitive scalp.
Terrible service and no care for the customer.