Over the years I have been happy with Toolstation. Beware click and collect though. They are very casual about it. I ordered an item costing over £400 and the item was not there when I went to collect and they won't refund me. They claim I or a fraudster collected it and produced ID. Strange one that, I have never over many years been asked to produce ID. They seem unable to say, when it was collected or what ID was produced . Without any investigation other than a brief conversation with the Thurrock manager customer services insist it is nothing to do with them. Screwfix here I come!
Nikki reid314 days ago
Amazing staff, Michelle was very helpful and very polite she went above and beyond to help me to complete my order. I will be shopping again thank you so much tool station a pleasure to shop with you.
Jenny Trigg314 days ago
Served by a lady named Michelle who was so helpful Happy nothing was too much trouble for her . I would certainly recommend her for 5 stars.
Anthony Lawrence314 days ago
Came in store today and got served by Michelle with a lovely smile very helpful and very knowledgeable first class
Glyn Trigg314 days ago
Excellent customer service a lady named Michelle was very helpful and funny my visit was more fun than I expected
Ian Waterson314 days ago
Excellent service always polite Michelle is always spot and 100% knowledge of business
Daniel Herbert2 years ago
Went to the thurrock store as had a leak in bathroom spoke to some one called Michelle who was so helpful she couldn't do enough
Spam Email2 years ago
Was served by Lee who went over and above to help me and made my shopping experience quick, easy and helpful. With customer service like that I will definitely be returning.
