Toolstation Brixton

This place is amazing. Brilliant customer service. I had to fix some bits and decorate the kitchen and they were so helpful. They helped me with paint, correct dill bits and some new sockets and flat plate brushed stainless steel light switches. Very helpful staff with excellent knowledge, and quality merchandise. Thank you guys.

Excellent Customer Service.

I had placed an order and was looking forward to pick-up the next day; however, for some reason the piece of defective. I was given an option of a full refund, however, I was very keen on getting the product.

I informed the manager, Andy, that I would rather like the product than a refund. Andy went all the way out to make this happen as the product was really low on stock across all Toolstation Branches.

I had a really good experience at Toolstation when I went to buy one of their products. The staff were really helpful (Andrew in particular), he got out the catalogue to show me options and even showed me how to use the product when I was unsure. Could not have received better customer service! Would definitely come here again.

Ordered, paid, collected...super efficient, super quick!

Usually very good, however been very poor lately not informing on multiple collections after order and then just telling me when i arrive that items have been there for days. This has cost me days on projects

Staff have also been borderline rude and seem very disinterested on multiple occasions, with what seems like very high turnover

Not a bad store. Staff are quite rude and unhelpful most times I’ve been though

Great prices & quick, pleasant service, no queue.
The staff were helpful. I enjoyed seeing one of them doing a mini-dance, it cheers up the day :D

I made an order for a boiler and some copper pipes on Thurday 27th May 2021, the order was made in the Brixton store. The catalogue stated that it is an item that will be delivered in 24 hours. I asked for it to be delivered into the Brixton sore where I would collect.
The next day I went to collect the items and I was told by the staff there that it had not been delivered.
When they checked their system there was no update as to where the items were even though it is a trackable item. I as told to give it another day and they will have an update if the items are not delivered.
I went to the store again on Saturday 29th May 2021 and there was nothing delivered at the store.
I had booked for the boiler to be fitted on Saturday and the plumber had cancelled other work so that mine would be done. I called him to say the boiler hasnt arrived, his response was that I unfortunately have to pay him for wasted time because he would have been doing other work.
The boiler only got delivered on Tuesday 1st June 2021.
Overall the staff were fine in keeping me informed of why the items delayed but the overall service was very poor and it cost me an awful lot of wated time and money.