Toolstation Edmonton

AVOID! AVOID! AVOID
The worst Toolstation store I have ever been to. Rude and unprofessional staff (only one person). They were trying to sell me the wrong size cable (0.75mm instead of 1.5mm). When I explained that the cable was not what I ordered the sale assistant became very aggressive and rude. I showed her the marking on a cable and the top of the dram which were done by the manufacturer which clearly stated that the cable was 0.75mm. However, it didn't convince her. Instead of apologizing, she said that she doesn't care what I am saying and what written on cable and its dram. The sticker from the Toolstation, which was wrong, stated it was 1.5mm, and for her, it was the primary evidence. Even after she brought the 0.75mm cable dram to compare both cables, she denied confirming that both cables are same explaining that she is not an electrician. You do not need to be an electrician to confirm that the two items are the same size just looking on them and touching them.
Overall, I will never shop in this store again.

Kam was very attentive and super quick with my order. Great customer service and advised me what would be best for me. Many thanks

To whom this may concern , I have been served by a member of staff by the name of kam at the Edmonton branch and I just can't ask for a better service I am so happy with his manner and concern for me as a customer thank you very much to whoever trained him.
Kind regards
Mr Smith.

Kam was very helpful. I was able to order for click and collect and it came in time the next day. Very helpful

Kam privided excellent customer service, with the knowledge to execute a fantastic service.

It was a pleasure to deal with Kam. Excellent customer service. Would highly recommend this Toolstation to everyone.

Kam has been so exceptional helpful. Fantastic customer service 👍

Excellent customer service by Kam. He was very friendly and attentive to my needs. Strongly recommend.