Screwfix Abergavenny

Friendly and helpful, knowledgeable staff who pretty much always seem happy!

Brilliant range of products for the professional DIYer, and trades person alike, at trade prices. And if it's not in stock, they will do their best to get it for you next day, plus click and collect is a breeze, not to mention the competent app!

Excellent for building items and tools. I buy online click and collect. They have a great range of good quality items at good prices. I am always amazed that they have the same owners as B&Q, which are polar opposite i.e rubbish in all respects.

No problem when in store but today (during the pandemic) I was on the phone to Screwfix central to be told they are working so hard, sorry about this and that and so on. This went on for 2 minutes 30+ seconds then to be told that they could not deal with a phone call - cut off.
Click and collect is working - but is the company reviewing it's management and staffing to save money when locally all seems normal? And to the detriment of customer service?

The branch manager’s attitude towards me today when I returned an item ( bought only 2 days ago, unused) was absolutely disgusting.
He didn’t even look at me, very angry and disrespectful.
I picked him up on his attitude only to be met with denial and him storming off..
very disappointing! Luckily I didn’t need advice!!

This is by far the worst store I have been too in all the screw fixes. I visited the counter to return products NOT used but on returning a women named Tracey stopped what she was doing and butted in to my conversation. She attempted to make out this was damaged however it was a SVP extension which the outter edged does not go into a couple, it’s a male that connects inside where the rubbers was located which was unmarked and new. Problem with screwfix is that I have spent numerous sums of money and provide damaged goods like radiators, connectors and the like but all too quick to make accusations. This person really needs training on customer service and obtain some industry knowledge before engaging the voice box. I won’t spend any money In that store ever again!

3.30 on a Sunday afternoon needed help to buy some work boot socks, I was told the only ones were in the basket next to me and that’s all they had! When asked if you do packs of 3 etc, the answer was no only those. Screwfix just missed out on another sale. Obviously the girl serving was ready to go home and tidying up! Just had a look on their website, fully stocked and many options. Glad it’s not my company.

Having used the store very frequently since it opened I have become so disappointed with aspects service in recent months causing me to decide to no longer use them. Screwfix complaints process is a sham.

Very helpful and friendly staff always willing to go that extra to help you get what you need, and suggest possible alternatives to you, if you aren't 100% certain what a project requires materials or tool wise, I have always in my experience found them very knowledgeable and helpful.