Holland & Barrett

I visited this place on Thursday 26th January 2017 and will never go there again. The staff were incompetent and borderline rude. I was looking for Organic sweet almond oil. The first staff I asked showed me a bottle of sweet almond oil and when I asked if they had pure cold pressed organic ones, she said "all our oils are organic". I tried to explain to her that just saying it would not make the product organic and there were a few requirements other than someone saying so for a product to be organic. She argumented that "all the Holland and Barrett beauty products were organic". I gave up and was about to leave when this sale assistant decided to check with the cashier. The cashier confirmed the Almond oil was not organic but that for a product to be labelled organic all the company did was buy a sticker! I was disgusted and left.
Holland and Barrett should be proud of their staff slagging off organic products. It's not the first time i have a negative experience with the lack of knowledge of Holland and Barrett's sales assistants. I will simply never shop there again. There are plenty of other health and organic shops around where staff actually know what they are talking about.

As soon I entered into the store the staff approached me with a lovely nice welcoming customer service. She helped me to find what I came for and after 5 minutes I was out. Really appreciate her help instead to go all around the shelves to find my product.

Marine obviously new girl in the shop, she do not know how to work with cash, they stole 10£ because she didn’t know to calculate the change. Very stupid, definitely they need to be back in school , never gonna be back in that store

The slowest shop ever. No enough staff and long queues every time I tried to go there!

Wouldn't refund me even though I make back with a receipt within 30 days.

Edit: have complained to Holland and Barrett customer service, who were not helpful the first time around and told me they couldn't do anything, but when I complained the 2nd time around and asked for my email to be sent to their manager, I got an apology and a refund.

I still don't like how the store wouldn't just refund me in the first place and I had to complain to get my refund. Would only shop in this store again if I really had to.

Ati was a great help to us very caring and supportive and knowledgeable. Totally recommend

Amazing Customer Service. Thank you Sara! I’ll be back again.

Big shame on management! Store this size only have 4 ready made protein shake!