Arlington House Apartments

Don't expect too much. The pictures on the website are deceptive. In reality it’s something different. Our apartment wasn’t bad, but the furniture is a bit poor and very diffrent from the picturs we saw in booking.com. Also the space, it was too small compared to what they show at the website. even though we are paying the same price. Maybe they really have those cool apartments but they're keeping them for certain people! I don't know. Even when we asked to see the other apartments to compare, they argued that they were fully booked. Although it Wasn’t. Because later we saw people arrived and stayed at the upper floors that were vacant before.
Also, for people who are looking for toilets with hozes, please do not be fooled by the pictures. Not all apartments provide that. Although we choose this place because of the water hoze we saw in pictures.
Another thing, They only have housekeeping once a week, although they wrote in their notebook that housekeeping is available six days a week. Surprised they will charge you if you asked for extra towel. In short, our reservation in this place was so disappointing.

Have stayed here atleast 5 times and initially it used to be good but that’s not the case anymore. The staff are just horrible at this place, the manager and the housekeeping both. I once requested and paid for late checkout and then was screamed at that it’s not possible and I should leave my room. Even after I explained I had a 2 month old with me and was waiting for my husband to pick me up the manager still continued to scream at me and telll me to leave.

Some of the apartments are quite old with broken doors and I once found a dirty razor when I checked in. Housekeeping are extremely rude and refuse to provide towels as well.

All in all, location is great and apartments are spacious but service is HORRIBLE.

The Manager and the Housekeeping supervisor and staff are extremely rude and impolite. It feels as though they're doing you a favor by giving you a room here. The housekeeping will tell you to not let water get to the floor in the bathroom while the shower tray is extremely small. I had the housekeeping supervising lady walk into my room and ask me to come out of the bathroom in a manner to intimidate me. After I complained to the Manager, he did nothing about it and nor did he have the bathroom cleaned thereafter. Please think twice before booking your stay here. Its ridiculous.

Nice enough place, staff were helpful. Our room looked out onto the courtyard and Green Park. Great location that is just a five minute walk from Buckingham Palace and lots of other historic sites.

Everything changed … it was cleaned 5 times a week, it’s cleaned once a week now; so you will have the bed sheets and towels all over this period of time. Most of the staff are changed. The management and the house keeping are very rude arrogant and disrespectful not professional at all. Decent senior staff I met last October were two only and they were mistreated not respected at all by the new management system, had no proper roles as they used to have before this management, although they are excellent & knowledgeable … I wish I left immediately … but few of us (old guests)stayed after finding out about the mess at the present time because of them… (two gentle men only)
Very materialistic they are okay with losing a 10 years plus guests for the sake of insisting on increasing the price of yelling at the guest to leave the apartment.
They give the price and want you to pay immediately without giving you the chance to think claiming that it’s the last appartement which was not true. They yelled so bad, called so many times, knocked the door like crazy as if a crime has happened to make me leave before the time they have given to me although I had a very critical health condition which they could see… when ever you tell who ever is calling and knocking to have patience so that you can pack properly and leave they say it’s the manager nagging and calling over and over and I must leave immediately. After weeks of staying and paying in advance that’s what you’d get even if you spent your uni years there… they don’t have any business ethics or decent manners. All they want is money and handing the appartements from a guest to another immediately… I do not recommend staying at the Arlington House Appartements anymore. Never give it a try even if they were giving good rates… You will regret it and surely get humiliated …. I should have called the police due to the danger and harm I was exposed to and the attack to my appartement they were doing and the psychological and physical harm they caused to me. Horrible ! I give them one star for the memories and location only. Nothing else. Do not give it at try you’ll be wasting your time & money, not enjoying your stay at all … and they don’t care or bother to apologize… let alone the discrimination of people is clear
They’d treat you well depending on your pocket and position & Nationality too …

Laurent and his team had been very accommodating on our requests during our stay.

We should manage our expectations that this property is not a Hotel, we know very well from the price point.

This is a decent place in a well situated area in London.

We booked a non refundable booking 5 days before our trip in December - for our baby moon. Unfortunately right before flying I got into some complication and we had to postpone our trip by 20 days. We called up Arlington house hoping for some help but it was uncomfortable how the staff spoke to us. Once they banged the phone while I was speaking and were EXTREMELY cocky emphasising on no help will be provided. Even if it’s on medical or humanitarian grounds. We DID NOT want any refund. We just needed a little help with date change or just any help at all. We had multiple bookings made all of which were non refundable as the trip was just a few days away & managed to get help from our hotel in Paris, the euro rail as well as our flights. I had attached all my medical details with doctors prescriptions forbidding me to travel but NOTHING mattered to these guys. Honestly it was disgusting, rude and ruthless how they behaved- topping it up with not helping a pregnant lady who genuinely tried to reach out for a solutions. It’s shocking how the situation was dealt with. Please think a 1000 times before booking these appartments. I travel around the world multiple times a year. Never faced this. Highly disappointed.

5☆☆☆☆☆ definitely.
Absolutely luxurious apartments!!!
Spacious,furnished to a high standard and exceptional cleanliness,couldn't fault anything.Shopping and attractions within walking distance and of course transport by tubes or taxi very convenient of this location.The front desk staff mainly the young gentleman was absolutely welcoming,professional and helpful.
The only downfall is that entrance has a staircase and a very steep ramp,extremely unsafe as we had a wheelchair,may benefit the disabled with a lift to the floor with the exit doors and vice versa to the reception area. Amazing holiday,truly memorable and will most definitely be visiting again.Thank you Arlington House Apartments for a most pleasant, lovely and thoroughly enjoyed stay and holiday.