The Range, Loughborough

Quiet time mid morning. Only place to stock cat litter wood chips in this area so we stocked up. Also bought a lovely picture frame at a reasonable price. There is an Iceland on site here now too.

Shockingly poor customer service experienced from the store management team and from the website.
Incorrect pricing that I was asked to prove by fetching the wrong price stand from within the store to ultimately being told "You pay the price on the till or you can put it back, it's up to you" Did not care at all in store.
Reached out via the website which directed me back to the store management (I already know how that would go) so I tried a 'contact us' form that I took time and care to put together, to then get an instant reply saying 'Thanks for contacting us, we care about customer service but can you type everything out AGAIN on another similar form on our website please?'
No I can't - you're not worth it.
I'm half expecting them to contact me to ask me to go and change their incorrect pricing in store! 🤣
0/10

Sorry reduced to 5 stars. Was so excited to go, especially for craft items. Barely anything. But a very nice store, for everything else.

Lots of choice for crafting if you like that. The Range is also very good at keeping up with what the current festive period is. The Halloween decorations are really good!

Cheapest candles in the world. A great loomed store with really useful stuff. The quality isn’t always the best the prices are cheap and it’s so much better than home bargains and Wilkos. Fully stocked with everything you can imagine. Just avoid the pet food. It’s awful, cheap and very unhealthy.

The range chain of stores are always a must to visit place . Which ever one you visit you are overwhelmed with the amazing must haves for your house . Whether it be functional things or their amazing stock of lovely decorations and trinkets for your home . Always an awesome place to visit but then the festive period starts and the range ups the stakes and blows you away with their displays . The range here in leicester is brilliant but occasionally we like to travel to Loughborough to the range there which is slightly bigger with a larger selection . However no getting away from how good the range is but if you really , really want transporting to another planet visit their headquarters/store in Plymouth which I have had the pleasure to do a few times . Unbelievable is all I can say .

I brought a throw, it said it was £10.95, but when I checked my reciept when I got home, I'd been charged £12.99. So be careful to check before you leave. Service was good though

Nice store with a very wide range of products and competitive prices on most things.
Worthy of a visit.