The White Company

Handy to have a White Company in Kingston but this shop is very small. Would love to see a bigger WC presence here.

Love my home scenting set...absolutely smells stunning and received many compliments that my house smells amazing ❤️❤️👌🏻👌🏻

Very small and pokey store. Not an inviting store like some of the other WC ones.

Don't exchange gifts here. I received a lovely baby sleepsuit as a gift and wanted to exchange it to a different size. Person helping me kept trying to have the new sleepsuit sent to the original purchaser (people who gave me the gift) and I kept insisting not to so we agreed it would be sent to the store. Well, they somehow messed up and the people who gave me the gift were notified of the new sleepsuit being sent (instead of me) so they called up and cancelled the order. Lots of back and forths with the store and customer service to find out that in the end, the gift was reimbursed to original purchaser and I wouldn't be able to get the exchanged sleepsuit in the new size. The only thing I could do was to contact the gift giver and ask them to purchase it again. Obviously, I was not going to that. I gave 2 stars instead of 1 as store manager offered a free candle next time I come to the store. So that's a nice token gesture but I don't want a candle. I wanted that lovely baby sleepsuit. Just really gutted by what happened and feel that they should have given it to me (instead of a candle) considering it was their mistake, not mine.

Sadly, I've had a really terrible experience with The White Company at Kingston. My husband went to pick out some pyjamas for me. We settled on 3 pieces and he took them to the cash register to purchase them. When he arrived home he realised that they only sold him two of three pieces and for some reason didn't ring up the third item. We tried multiple times, spoke to some one and then hung up with the agreement that they would call us back after they found and put aside the third piece. But, they didn't call us back. After 12 tries of dialling the shop number later that same dame we finally got through to someone who picked up the phone and they confirmed they had tracked down the thrid piece. One further issue is that they had a 20% off sale that day and we asked that that be applied to the third piece (but we also realised it hadn't been applied to any of the pieces) but becuase by that time it was almost 5pm we would not be able to get back in that day they would honour that when we returned to get that third piece. Today we went into pick up the third piece, the 20 % discount wasn't honoured. I again tried to call them as my husband hadn't realised there was a firm agreement about that and after 20 minutes of calling - no answer and no response. I won't be back. Neither will my husband be back. It is time we marched with our feet in the UK away from bad customer service.

My favourite shop for quality (overpriced) linen and clothes. My favourite items, though are the body lotions, especially the Flowers range, which I've been using for years.

The staff in this store are extremely rude and unhelpful which really tarnishes the brand. In general the white company makes fantastic products and haven't had an issue with their customer service in any other store.

Went in to return pillow cases that were gigantic (albeit that we ordered the standard size) and we could tell from the moment we started speaking to the store manager that she was not interested in helping us. We brought them unused but we had removed the packaging to try them out (obviously) but then folded the pillowcases and put them back into the plastic sleeve for returns only be told we were missing a very "important" cardboard sleeve that sits within the packaging. Really poor customer service and a grumpy store manager from the get-go.