Robert Dyas Tottenham Court Road

Shocking customer service. Went into this store to return an online order. Welcomed by a very friendly member of staff whom unfortunately was not trained to deal with the refund. He called his colleague Pearl whom was very hostile. She demanded to know why I was returning the items. I explained I didn't want them yet she insisted she need to know the exact reason. She was extremely rude and intimidating and then went to get someone else. The gentleman she called was not professional in any shape or form. Didn't know what to do and went to ask the assistant manager. He came back and said I would need to call customer services. I suggested perhaps it made more sense for him to call them. He then went to tell the assistant manager. She came over as if it was the biggest inconvenience to her day. She said I should really return my items via the post as that's how I received it. She then started to process a return as if it was a huge favour to me. She told me to enter my card into the card reader, I explained the amount was incorrect. She said it was correct and there was nothing she could do. I suggested calling customer services would be best. She went over to the phone whilst there realised her mistake. She came back and send she had entered the wrong quantities. No apology.

Avoid this shop, whatever you need you can get cheaper on Amazon or even most grocery stores.

A good store for general household goods with some good offers which admittedly are nationwide offers.

The staff are very mixed as one I made enquiry with about a product availability mumbled something about having a hard day and walked off yet another I spoke with after was very friendly and helpful and located the item I was looking for.

If it wasn't for the rudeness of the 1st member of staff I spoke with I would have given this store 5 star rating.

Very friendly, welcoming and helpful customer service staff. Everyone in the shop are considerate: asking if they could offer help or advice. Smiling and cheerful characters gave me lots of joy while I was in the shop, hence I ended up purchasing few things for my kitchen! Thank you!

I went to Robert dyes to by some batteries for the remote the staff was so helpful definitely rate it a 5 stars!😀

They close whenever they like, even though it's an hour early.

Very high prices and very poor customer service. Suggest going to Screwfix or B&Q instead, they're much cheaper and better. Dyas staff falsely claimed my defective electric drill was left outside to avoid warranty claim, a snide trick.

Great store with lots of random essentials at often reasonable prices. Definitely worth a look rather than buying online. Friendly team and always regular deals available on selected items :)

Helpful staff and a huge range of useful products. I was quickly directed to the correct aisle for a tap washer.