Dunelm

I love this shop for price and soft funishings. You can pick up some great bargains. The staff especially on the fabric counter are brilliant and very helpful. I would like to see a web site that I could browse through at my leisure of things they sell. Large free carpark and toilets

A shopping spree with an elderly mother to revamp her living room. Curtains, cushions,a rug and a new biscuit tin and hey presto! All in the sale too... thank you Dunelm! One very happy Barbara 😊

Good range of home wares that range in price. Cheaper is available elsewhere, but the cheaper ranges at Dunelm are of a good robust standard that last well. The store is well laid out and each department is well marked to show the location of your requirements.

Good for bedding and curtain material's and accessories. Also many home products like kitchen ware. Plenty of parking space.

Weird smell halfway around the shop.
Fairly long queue, so it must be popular/busy as there were at least 3 tills open.
Selection is OK, but I prefer the Derby dunelm

Will never set foot in any of there stores ever again. We went into the Ilkeston branch and was looking for curtains but didn't have the size, so they said we'll ordered them for you online, the biggest mistake we ever made, order will take a week to be delivered on the 16th January, OK, email came through to state details. On the 16th we waited in, ALL day, then at 4 30pm I decided to phone the branch and was given another number to ring, ringing this number took 30 mins to get through, firstly asking where are our curtains? A reply of let me look into this for you taking our details and order number etc, oh there out of stock you'll have to wait 72hrs and ring again... Oh No we won't. Cancel the order now, we have stayed in all day, with no phone call, email or txt to tell us there out of stock, which could have been told to us 7 days ago. Dunelm T&C's clearly states if the item is out of stock we will inform you, which never happened on placing the order.
A large retailer like Dunelm should be ashamed. No apologies..No Compensation for wasting our time. Nothing. Unprofessional to say the least.
Another day of our lives we'll never get back.

Nice store,plenty of choice. Staff do not engage,from the guy we let in front of us ( staff member)who didn't smile,acknowledge or thank us, to the woman we came face to face with several times...not one "Hello" or even a smile. Early morning with hardly anyone else in store. Duty Manager wasn't a happy person either, clearly not happy in their job that morning. Saving grace was the cashier. She could be the example for everyone else. Will use Derby or Burton in future.

Great offers and pricing. They have a click and collection point, toilet's and they always seem really helpful when ever I call up about items or in store.