The Walton Centre

I spent four days in the hospital all the procedures I had were fully explained. I was put at my ease at every step. The ward staff were great nothing was too much trouble. I will be having more surgery soon so this has put my mind at rest.

Centre of pure excellence
The staff on cairns ward unbeatable from kitchen staff to consultant.
On the ward itself it was like we stepped into another dimension.
World class care attention and care
Thank you so much Sharon’s sister

My wife Moira has Alzheimer's, and underwent a successful operation to clear a blood clot on her brain before being placed in Cairns Ward where she received excellent care for just over 2 weeks. However she was then transferred to adjacent Dott Ward, where over a period of 7 weeks I became increasingly dissatisfied with the defensive (at times, evasive) and generally uncooperative attitude of the nursing staff. It became clear that I was regarded as a troublemaker, merely for politely querying some of the practices I observed. My wife was brusquely awakened at times for routine "Obs" which could easily have been done at a more opportune time. Persistent repetition of her name or "Sorry, lovely" made light of her condition - she couldn't complain because she doesn't talk! A nurse insisted that an opaque liquid in a beaker was "water" (watery, maybe), then complained I was being "aggressive" when I corrected her (Moira and I were both Chemistry teachers). My fractious relationship with the Dott Ward staff finally came to a head on the day Moira was discharged into a care home, when I finally received retribution for my lack of subservience to "the system" by being refused transport (in a half-empty ambulance) to accompany my wife to her new abode because of - er - "Covid" (I wore a mask), or - er -"We're not insured" (I offered to indemnify them in case of an accident). So I was banished from the ward to make my own way by public transport, arriving an hour late, with Moira's day clothes in a bag because the ward staff tried but failed to dress her (as the home had requested). As I left I passed a row of celebration balloons - Cairns had won an award (deservedly in my view). Shame on the Dott staff though, for whom Moira's care became secondary to punishing her husband for his insubordination.
(By the way, I never conversed with a single doctor in ten weeks!)

MRI appt today. Being claustrophobic, was dreading it. Its not the clanky noise which is rather unpleasant but the enclosure of the capsule. Staff were absolutely marvellous. Wanted to hug them all but resisted due to social distancing. The radiologist kept me at my relative ease by keeping in touch during it. Telling me how long each scan would be broke up the time.

Over 40 driving round past 3000 full car parking spaces - late for appointment as only space in back of beyond - then high fee to park! - would give -5 stars if I could - will never go there again! So stressed by thid felt physically sick!

Awful hospital. Neglected my son. Blatantly lied to me regarding surgery. Was assured I would be contacted by the secretary regarding their continued incompetence but 10 weeks later and I'm still waiting to hear from her.

Consultant Dr Jay Panicker a really lovely compassionate Dr who has gone out of his way to help me. Thank you

Found I had the very best care taken while my stay here. Put at ease before my op & as soon as it was all over 💯