Elmleigh Hospital

This facility needs improvement. The staff were wonderful, the environment was wonderful but risk management was not. You DO NOT keep China cups for patients in such a facility as they can be smashed and cause serious harm. Also, only 1 visitors room which meant I had to meet my relative in reception and the main doors were not secure. Anyone could simply slip out and disappear.

Communication is key.. recently i have asked a few questions and the response I have from management on reception was Rude, and they should not be treating people like this as they should no better working for mental health patients.. they don't communicate and don't no half of what they should.
This puts the rest of team down that are genuinely their to work towards helping patients and their family throigh a hard time.
It's states in their policy, "Quote" you as their carer will be informed of the process, the rights of the patient, and support available to them.
Further information will be provided by staff as required.
So why is it none of this is reflected in certain staff members if this is a policy and within the law 🤔 this needs to be looked at and fixed ASAP.
Under the care act 2014, local authorities have a legal duty to provide cares with a carer assessment. I have not been provided with any assessments in 2 months nearly, and as a carer myself I feel this is unacceptable for a place that deals with mental health.
The stress of the work place should not effect your behavior towards anyone.. period.

We have called 3 times over the last 3 days to find out how our relative is, and each time we were promised a call back, and we are still waiting. As this is a mental health hospital, and support from family is paramount, it's appalling.