Jeanette Wallace House

Absolutely appalling way to deal with people under certain teams. Home help team fantastic. The leasion on team has still not even bothered to get in contact after leaving my daughter for 2 months without medication and you cannot get hold of them at all. And to top it off a rude lady from the team telling my daughter not to call anymore as it is causing problems. Will definitely looking at complaining to the mental health person in croydon and talking to the local mp. People with mental health issues should never be treated like this!

Made me feel comfortable

Hi there I am here to write about my very special social worker. HER NAME IS HARRIET NEUBERGER NOT SURE IF I HAVE SPELLED HER SURNAME CORRECTLY . But just wanna make everyone aware that this very nice lady Harriet is genuinely the best person I have seen she's so kind . Always ready to help I think is in her nature . She has helped me not just with my addiction but with my financial situation. And she still does a lot I am so thank full for everything . Also receptionist at the Jeanette Wallace house are so kind .

Just don't go there, they will do anything in their power to destroy you!
And if you are given a care coordinator named Andrews Appiah-Twum, just RUN AWAY!

Absolutely appalling! Nothing to help even knowing mental health has deteriorated because of there false promises. They are the ones who lead u to do something bad!!

Don't get your hopes up about the mental heath team. They really don't care about you. They think they are always right. If you get a care coordinator by the name of Teresa Coyne then you need to ask to switch. She is rude and unprofessional she has an attitude problem. She makes you feel like your worthless. She doesn't respond to emails and when you ask her to call you back she doesn't. The assessment and liaison team doesn't offer you help like referrals to counselling. They simply just tell you of charities that offer free counselling. They do this because it saves money. The less money they spend on people with mental heath issues the more money they have that goes in the back pockets of the highranking managers.

I was referred to this place by my Gp October 2019 and they ended up seeing me at the end of April 2021 .

During waiting time they sending letters saying if you don’t respond they will take me off their list .
I had 4 sessions so far & all they she talked about is other charities & places that offer help & she will refer me there .

I agree with the first review that says the same .
They don’t care about mental health .
And she said if I don’t attend twice I will be removed .
All she does is remind me of how many minutes left and if I come early 5 minutes she won’t see me instead she will meet me later than my appointment.
I had high hopes and they all crashed down .
This place definitely don’t care about mental health .
I used to call them during lockdown to seek help and they never get back to my calls or emails !
Very disappointing place !
I basically leave more depressed than I’m listening to the same story every time !!

Friendly, helpful reception. Pleasant reception