The Wellington Hospital part of HCA Healthcare UK

Awful. Do not be fooled if you are looking for private healthcare. This is a factory farm. Better off going to NHS. Absolutely no ownership of issues and no customer service. The doctor did not even show up. Apparently he was on holiday and they booked appointments for him. The patient before me waited for over an hour. Apparently you should register when you walk in but the reception staff do not communicate. This place is quick at taking your credit card details but once you have a problem do not expect them to be able to rectify it. They are open till 8pm but have no client managers after 5pm. Not worth the hassle. Avoid at all costs. This used to be a decent hospital about ten years ago but overtime has lost its way and care standards.

Having visited many hospitals in the UK and worldwide, I can confidently say it was one of the worst hospital experience ever. They had head nurses that were extremely rude, and could not care less about customers. Especially one that was Jamaican that started shouting at us and had a careless attitude, not the right attitude for a hospital. They were very understaffed in terms of nurses. They hardly let any family members enter even when the patient is over 80 years old and unable to speak to the doctor. I would never leave a family member there again. Not the kind of service you expect at all for the very premium price paid.

Wish I checked the reviews before admitting my dad here…Fingers crossed he’ll be discharged today after day 5….still no diagnosis to the health issues he’s facing. The hospital is clearly struggling to meet patients needs and although some staff are very lovely others need training on how to interact with patients with patience (should be a basic when working in a hospital)….very sad situation to such amazing premises and location.

Stayed in the care of spinal unit for 7 x nights following ALIF. Staff work together to provide the best care I've ever received.

The department is run so efficiently by the care team alongside the porters, catering and cleaning staff. Everyone is kind, empathetic and caring, often going above and beyond for patients and visitors alike.

Not sure why there are so many negative reviews; I can only guess these may have come from people who like to complain in general...

I was a bit worried after reading some bad reviews here but my experience of day surgery in the South building was great. Very polite welcome from a greek guy who wouldn't be out of place in a st james hotel, a nurse who was particularly friendly, kind, patient and attentive -thank you Shanayy, efficient and useful physio, good food choices, simple but fresh and nicely prepared, the room was modern and had a nice balcony, the procedure seemed fairly smooth and good communication throughout.

The Consultant was great and the operation a success but the lack of staff and support was not good especially when paying a premium price. It is disgusting that phones are not answered and communication is a disgrace. Having tried to contact the consultant for follow up advice 48 hours later we are still waiting. His secretaries just don’t answer their phones and don’t follow up emails. Have had a better response from a corner shop!

Then it takes the hospital over 3 months to respond to my post.
I think that confirms my comment above? I rest my case

Drs seem ok . The admin/ secretary so so arrogant and has not got as good organisation skills as nhs . After she told me ( fee paying ) to call hospital myself to arrange numerous check myself I then switched to other Prviate doctors & hospitals with better attitude . She then carry on emailing me to call me “ abrupt “ . Be honest . I am happier with nhs if not fuss about a particular date/ time / location .

I have much much better fee- paying experience with Cromwell hospital & new Victoria than this north London wellington .
Those 2 are super organised, super responsive even mobile number can reach them, with can-do attitude in timely attentive manners .

I feel sorry for good surgeons in Wellington who lose out fee paying patients just because of the hire of wrong secretaries & admins .

I had my operation at this hospital on 7th December 2021 and although there were theatre delays I was pleased with the team who did my operation. However once back in my room on the ward getting help from staff was difficult, I had to repeatedly ask for water and they took well over an hour to get me some, the next morning I waited about 1 1/2 hours for breakfast after having to complain to staff. On discharge the nurse was helpful and kind, but my overall experience was not great, particularly considering the high cost.