South View Partnership

Has improved over the last few months .. better service ..

Dr. Priyangha is very compassionate and professional. She helped me to get to a better place. Thanks to her, I now feel better physically and emotionally. Nurse Lydia was also really friendly and she put me in ease with the procedures. The reason I give 4 star is purely because reception. I greet them but they don't engage with me and I find them rude.

I have tried for the past two months to get an appointment to see my GP. It is important to be able to see your doctor when you need to but it’s been made very difficult. What makes it even more frustrating is I have some memory and concentration difficulties from a cardiac arrest I sustained in 2020 which has affected my brain I feel very frustrated with the reception team / the way the appointment system works. I was told in April to call in May but each time II called I had to wait for 3/4 people who were in line on the phone first waitin and it’s just not very practical. . 😥 The doctor I see is very good and the nurse too so nothing against the medical team.

Gp's and nurses are lovely, competent and helpful. One particular receptionist is terribly rude and inefficient, so much that I will avoid at all cost visiting or book with the Bromley GP Alliance. She gave me a pep talk about patient confidentiality when collecting my husband's blood test form yet proceeded to ask what medications were on the prescription I was collecting for myself in front of other patients??? surely my address and date of birth would have been enough to check my identity??? 13/06/22 after 6pm

The surgery have been fantastic with my son. I feel very reassured by the doctors and nurses at Southview and the receptionists are always quick to act on my sons behalf.

Have been with this surgery for years, but it is not disability friendly sadly. Receptionist called Hannah is rude and had no patience on the phone for someone who is profoundly deaf. Really makes you feel uncomfortable to call your own doctor.

They have worst staff working there Rudest staff everrrr