Bristol Royal Infirmary

I had a wonderful experience at A+E. I felt like I was clutches from death, and the hour and a half wait before being seen was like being stuck in purgatory but that's something completely out of their control. And once I reached the other side, I saw how efficiently they all worked and also how damn friendly they all were despite the stressful work environment!!

I want to give a big thankyou to Doctor Ram, who's bedside manner is top tier. His friendliness made me feel so much better about myself, and he was the most informative person I spoke to all day without needing questioning. His colleague Doctor Laura was also incredibly friendly and had a great sense of humour too. She made me feel very comfortable and was very patient with me as my throat was completely seized up and getting words out was very difficult. Not once did she make me feel rushed.

2 other shoutouts go to Amy and Jesus for responding straight away to any difficulties I was having and doing so in a timely manner and with a smile on their face. It really really goes a long way to feel like you're not being a nuisance, and I felt genuinely safe in their care.

I was administered around 8pm on 24/02/22. Thanks a lot to everyone :)

. Been to better hospitals in Guatemala. Most of the blame lies with the Tory government with the underfunding. But still never experienced anything like it. I didn’t receive painkillers for 4 hours after I had surgery on my finger which ground my bone back so they could sew skin over the end of my bone. My operation notes weren’t written up. Was supposed to see certain doctors on certain days so my finger didn’t become infected and then amputated, ‘oh sorry we don’t have them doctors in today’ appalling. This is written out of anger now, however I did have some really great nurses and doctors during the wait in a and e also the surgeons. The discharge room was ran by an embarrassment of a nurse, who seemed like she was on some sort of power trip playing patients off each other. She was telling people they had to wait because she was dealing with 2 people who had just came from theatre, well that was me and one other person who she wasn’t dealing with and was refusing to listen to me when I said I needed my painkillers, leaving A 30 year old man in tears crying in pain pacing the corridors. So bad

This is what I see every day, the glorious Bristol Royal Infirmary old building which is closed now for restoration. It was in use until 9 years ago! If you are interested to know more, here you are: The Bristol Royal Infirmary is one of the earliest hospitals founded in the country outside of London (1736) though the Old Building on the site dates from a later period (1784-1814). The architect was Thomas Paty, a distinguished Bristol architect. The Charity Universal Building was complete before 1840. Almost 300 years of glory, wow

Been there twice this week and lots in the past. Very hit and miss experiences and depends on which department you use. I was sent to Emergency by 111 so needed help, sadly staff regard you as a timewaster and treat you as if you are making things up despite having obvious visible physical problems. I find this disgusting treatment to be normal in the NHS. In contrast, radiography staff were lovely and reassuring during my MRI scan. The hospital is dirty because the public are disgusting, there is no need for them to throw masks and everything else on the floor when bins are everywhere.

Absolutely appalling service.

My partner was referred to the Adult Congenital Heart Disease clinic, and we received a letter saying to call them if they don't contact us by the 2nd Novermber.

We've been trying to contact them all week, and today I spent the entire morning calling repeatedly (in total 50 calls just today, including an hour straight of calling right when they opened) until they finally called me back just to say he has to wait another 4-6 months for an appointment. No apologies for not responding, nor an explanation, just "I understand you've been trying to reach us".

Amazing the nurses are fantastic. Had a bit of trouble with miscommunication in a&e but once been seen properly the got me tested and found the cause of my pain quickly. I have spent 4 night in here and the nurses on my wards couldn’t be more helpful, friendly or caring. Nothing was too much for them. I wouldn’t fancy another stay but if I had to I would be happy if I got bri

If you come to A&E understandably the wait is extremely long as we know this has been the case for a few years now. I mean at the very least 5 hours if you are lucky to get to part 2 of triage.I come here regularly. Nurses and doctors are broadly okay. Anyway, 1 place I always have an issue with is the help / reception desk - attitudes of gaslighting and general all round unhelpfulness. I simply went to ask that with a severely compromised immune system, is there an area I can sit that does not have 3 vomiting people. Incredulously they sorta just shrugged and said find somewhere else….??? That’s why I’m asking? So now I’ll be wasting precious NHS time with an additional illness picked up by airborne infection. I don’t think if anyone dies in reception they’d care. Witnessed someone faint (not serious in itself, but I happen to know this person was very ill) it was just the general public in waiting room trying to bring her around. ‘Help’ just sat there. I cannot believe my eyes in here some days. I know we are in a severely underfunded overworked and underpaid demotivating NHS state at the moment and for some time. But this has to change somehow.

Update: Left after 7 hours without being seen by the doctor. It was simply too much.

I was treated with care and sensitivity in the emergency department in September after a pretty awful wrist fracture. Since then the orthopaedic registrars have been great but the real stars in my treatment have been the physios in the hand unit. I am sure they are all brilliant, but Miranda and Libby are absolutely amazing. I used to think physio was a bit 'one size fits all' but the treatment and education I've received from Libby in particular was so tailored to my specific injuries and the exercises so thought-through and informative and HELPFUL. When the NHS works it really works. We need to treasure it Please