Peacock Healthcare

Absolutely shambolic is the kindest way I can describe them. My wife was promised 3 call backs regarding her life insurance information request, each time met with silence and no call back. Reception say they have nothing to do with upstairs who deal with these queries so I feel for them having to take the flak for this inept service. Fully appreciate that covid has made life difficult for them, but if they had called back to say they hadn’t dealt with the query yet that would be fine. But to not bother calling back and not deal with the query is extremely poor. Will be happy to update this review if they ever call back and deal with the query. If.

Really don't understand the bad reviews as both my wife and I have had very positive experiences. The receptionist was charming and helpful, the nurse I saw had the right balance of friendliness and professionalism. It's a sizeable building with two floors and a lift. Perhaps being a bit harsh but the doctor's English was a little hard to understand especially wearing a mask.

My wife saw a young Asian female doctor and was highly complementary about her listening skills and professional approach.

Thank you to Gail the receptionist at peacock practice. Her patient care swift thinking for my child today was outstanding. Getting him seen by Dr khan who was equally efficient, Dr khan acted so promptly. He was amitted to A&E ENT he got the treatment he needed. Truly Amazing.

My son is on a ward this evening, having treatment in childrens A&E ENT

He thankfully is now comfortable and in the hands of the great staff at QMC .

Well done Gail and Dr khan I cannot thank
you enough.

Outstanding patient care.

Thank you again.

Receptionists are extremely lazy, rude, arrogant, patronising, and condescending. They hide in the back, talk about getting freebies like pizza,etc, and during the pandemic last year locked the doors, hid in the office while people queued outside to see them. They only opened the door when I banged on the office window.
I visited the surgery recently, and the standards are worse now. There are glass screens installed in reception which means that the receptionists can be more rude and stand-offish than before. To get a new prescription takes a week of waiting and if you call them to book an appointment it can take days before someone answers.
I will be changing my doctor.

Just wNt to tell how lucky my wife and I are to be patients at the peacock surgery pleasant staff fantastic doctors what more could you want thanking you Mr and Mrs laird

Beyond incompetent. Practice management has absolutely ruined a really good doctors service.
I wouldn't trust them to organise a party at downing St. A year since I posted my review, and it has gotten even worse. I find the staff to be friendly, helpful and sympathetic to the plight of the patients at the hands of practice management. If by any chance the managers read this. Please do the right thing and resign.

I don’t understand why the bad reviews.. I have been with this surgery for 20 years and always been very well looked after even throughout the changes with GPs. Receptionists always polite and very helpful. Even when i had a young child and maybe over worried was always seen by nurse or doctors. Even through Covid we had telephone appointments and face to face appointment if needed. Would recommend this surgery.

my view relates to 2010 when this was the best practice I had ever been to. much has happened since then and it's so sad to see how patent opinion has changed.Dr Oliver ran a tight ship and his Indian wife and practice partner understood holistic medicine. Happy to see that one of the doctors from that time is still there he was exceptional. I am forever grateful. thank you. God bless you.

Indian wife and practice partner had understood truly holistic medicine which is why it was called Tge Peacock.