Ty Derbyn, Wrexham Maelor Hospital

awful place with no regard for their patients whatsoever. it took forever to see a psychiatrist after being let go by cahms (which, mind you, is no better than this place). once i was finally seen to, a psychiatrist diagnosed me with a “controversial” diagnosis. however he felt there was no need to change my medication, despite me stressing that it wasn’t working and then i was left with no support for several months. eventually i was able to get a “therapist” in primary care but she was bloody awful. all appointments were over the phone and lasted 10 minutes max. she dismissed my concerns and issues and made it seem like i was in this mess because i WANTED to be. my final session with her was after an long and unsuccessful trip to A&E. she was extremely unsympathetic and provided no support whatsoever. had the audacity to tell me that “i must be fine because i was sitting in A&E all night.” my parents reported her, luckily my medication was eventually changed. however this was the BARE MINIMUM as the therapist appointment i was meant to have in january, was abruptly cancelled with no follow up. i have completely given up with their “services” and am at a loss of what to do. they are absolutely useless and clearly have no idea how to handle patients. i question whether they even see us as human beings.

This unit is a waste of time. They do not help people at all. Just diagnose, medicate and discharge you like I have been today as "there is nothing more" they can do for me. I feel hopeless. I have sucidial thoughts and self harm + other mental health issues but they don't care. Everything I've asked for to help has been met with a "no". Do I have to be dead to be helped? Be too late then. I got the feeling I'm taking up space and they want people off the books. Most of my appointments I had a manger in too. Why? I don't know. Staff are uninterested & duty team well they are ridiculous to say the least. I've seen secondary mental health and primary mental health. It was primary who said I need more support from secondary and they discharge me! Both appalling services.

This place is a joke. The care coordinator called nicky ( there only care coordinator) position needs to be reviewed she has zero compassion and talks to you like gum underneath her stilettos. She makes people suffering with mental illness worse! My brother in law suffered becouse of her. When complaints are made the manager protects her and passes it off your literally talking to the wall. How on earth do these people get away with this, she should NOT be working with vulnerable people or this place operating with these people at the wheel. She is simply useless at her job and from our experience not a good human being. My rant over. But wrexham is a small town and people are suffering now more than ever and with a women like that coordinating her 'care' then god help us.

I rang to check about an appointment and said I couldn't make face ro face that week, I was told the appointment was the week after and it was a phone appointment. The receptionist was quite abrupt and made me feel like I was wasting her time. The week after I waited for the phone call, it didn't happen. I rang to ask why and was told it was face to face. When I said I was told it was a phone appointment, I made to feel I was lying. I have rarely seen the same person twice and always felt worse for going. This is people lives these "experts" are playing with. I watched my son in tears after every visit and his mental health declined. He has since passed away aged 31. ( not related to the problem with Ty Derbyn but they certainly didnt help) Awful place.

Absolutely awful place. Has taken me months and months to speak with a psychiatrist there, was told I was too clever to be ill, that I will work it out myself. Was humiliated, belittled and made to feel like a name on a list they can just tick off. They have made me feel worse and made me feel as though I had to prove how much I was suffering. They do not listen, advise you to 'take a walk' when suffering with painful mental illness, and just want to medicate. They are shocking.

Awful. I have been on the same ADHD meds for 10 years, no issues.

Then suddenly since been transferred here, it’s been like a battle every month just to get my prescription sorted.

I’ve been waiting on an Autism Assessment since OCTOBER of last year, despite MANY calls to them atleast once a week, nothing has come of it.

I am moving to Cardiff in less than 3 weeks and still, THIS WHOLE YEAR, I have not been able to get into contact with DR P SINGH, who is mean for deal with me as his patient.

The stress this place has caused me in such a short amount of time is just applying, not to mention the staff! Some of them are very nice but I’ve encountered quite a few rude receptionists too.

It’s just bloody awful and needs sorting, it’s a dangerous thing to mess around with somebody’s mental health and well-being.

Absolute JOKE

There is just no real help at all. They offer programmes and talk about therapies then do nothing. You will never get through on the phone. God forbid you really are in crisis, they will get back to you in 3-5 business days. If you make it that long.
Generally I have found most of the staff nice, they say all the right things but it seems to just be the same rhetoric every time with no action behind the words.
And whilst its nice to be shown some empathy that seems to be where the support ends and it isnt a solution to debilitating conditions. I just dont understand what happens there. Its just repeated conversations that never get actioned as I am told All my notes continue to be lost and I am having to go through the same details and ordeals over and over because nobody has access to the information they need. I know I'm not the only one who has been made to feel more insane just simply by trying to deal and cooperate with this poorly managed facility. It's soul destroying, heartbreaking and draining trying to fight for help when the facilities specifically there to help you seem to never actually be available to help! They are supposed to be a light at the end of the tunnel for people and instead it's just another mental battle for people who are no doubt already close to losing their fight.

Called on Monday as wife has BiPolar Disorder, GAD, undergone a Med Change, had her App Cancelled a few days before and was offered another for 2 months time whilst chronically depressed and Anxiety through the roof. To add to this, showing symptoms of agitated Depression or menopausal, to be told she would receive a call. No call by Thursday after i had called a few times for an update. Had to walk in Thursday to be told that her Psychiatrist would sort a prescription for her in the morning to not hear anything, on calling back in the afternoon, was told that they would try to catch him. Called back at 4:30 to no answer. Obviously knocked off for the weekend leaving my wife climbing the walls all week end. Absolutely horrendous, and an absolute joke, this is why we have bridge jumpers and cutters i am afraid, as harsh as it sounds, people have no where else left to turn. A Broken NHS.