Very nice experience. Rooms didn't have air conditioning so not recommended during a heatwave. Didn't get an opportunity to use the spa but a definite plus for me.
Only fault was in the morning of check out the cleaner didn't knock but just unlocked the door and came straight in to naked guest. I spoke to the receptionist who said they would speak to her.
Outside the front door of the hotel is the unofficial smoking area. This does present the hotel in a good light or good for the image. I feel something more suitable should be set up maybe towards the back of the hotel.
Harriet Dunn
Average hotel experience. It was very noisy and far too hot in the room, which made it hard to sleep. Very convenient location for direct train into London. Cheaper and easier than staying somewhere in central. You get what you pay for.
Miguel Rodriguez
The room could be nicer but it is a 3* hotel in England so nothing to complain about. Rooms are very clean which is the most important. Ironing room on the same floor and two minutes from East Croydon station. Perfect for business. The best of all is the fully equipped three floor gym next door.
Martin Smart
One of my favourite hotels in greater London. I used to stay here often, but I thought it was due to close early 2019, and so found alternatives.
My recent stay during 20th-22nd Jan was excellent, and I was upgraded to a very nice (executive) warm room during freezing weather. The head of Reception took great pains to help my stay and ensured that I had a fine short two-day break.
Both Reception and cleaning staff were warm and friendly (and the Solutions team too!).
Please don't close, as this is a gem. (I have NEVER encountered problems from drunks and druggies.) The hotel is ideally located for East Croydon, and onwards to London or for the south coast.
Thanks again
Best wishes Martin
Alison Burnett
Avoid!! The room was gross. The bathroom looked like a male pub toilet. there was no hot water for the shower and the pressure was rubbish. There was blood splattered up the wall in the bedroom. There are no breakfast facilities and the staff weren't friendly. I would give 0 stars if I could! There were a few mess ups with our booking which I took up with the reservation team and the woman on reception wasn't being helpful. Lucky this was a trip on a virgin experience day and I took the issues up with them and got most of the trip cost back.
JohnPaul K
Great location! Just 15mins away from Central London. Easily accessible and reasonable prices. I had a really pleasant time and the rooms were clean but the thing that makes this such a good place to stay is the staff’s excellent customer service. All of the people were very helpful and wonderfully patient with their time and advice. I so enjoyed my stay there and I hope to return.
Rob Saw
This is a two star hotel charging 3 star prices - I actually could have saved money by cancelling and moving to the Jurys Inn directly opposite but like a mug I chose to support the independent option.
From the outside it started badly - a bit of the hotel had clearly been demolished and that turned out to be right by our room so the fire exit opened to the outside - I didnt thankfully need to open it as the fire hoses were also marked as out of service.
The room was tiny, the bathroom too large and had mould in the grout and had clearly just been painted over on the walls - shower pressure was an absolute joke. The bed was awful - it squeaked if you moved even slightly and i left with backache. The TV had about 5 channels which were viewable and it was not cable, just Freeview. Fixing it would cost a few hundred quid.
If this place cost about £30 I would say it was ok for the price, at £65 it is an awful deal and I would not recommend it.
Bob Marley2 years ago
Called to make a query about the facilities of the hotel today, 13:00 at 24/05/2021. The lady who picked up the phone at reception was incredibly rude. I’ve stayed at the hotel before and it was great but this customer service was horrific. She didn’t answer our query about the gym and also asked “why are you asking me this. Call the gym” word for word, in a passive aggressive tone. Won’t be staying here again
Only fault was in the morning of check out the cleaner didn't knock but just unlocked the door and came straight in to naked guest. I spoke to the receptionist who said they would speak to her.
Outside the front door of the hotel is the unofficial smoking area. This does present the hotel in a good light or good for the image. I feel something more suitable should be set up maybe towards the back of the hotel.
Ironing room on the same floor and two minutes from East Croydon station. Perfect for business.
The best of all is the fully equipped three floor gym next door.
My recent stay during 20th-22nd Jan was excellent, and I was upgraded to a very nice (executive) warm room during freezing weather. The head of Reception took great pains to help my stay and ensured that I had a fine short two-day break.
Both Reception and cleaning staff were warm and friendly (and the Solutions team too!).
Please don't close, as this is a gem. (I have NEVER encountered problems from drunks and druggies.) The hotel is ideally located for East Croydon, and onwards to London or for the south coast.
Thanks again
Best wishes Martin
I so enjoyed my stay there and I hope to return.
From the outside it started badly - a bit of the hotel had clearly been demolished and that turned out to be right by our room so the fire exit opened to the outside - I didnt thankfully need to open it as the fire hoses were also marked as out of service.
The room was tiny, the bathroom too large and had mould in the grout and had clearly just been painted over on the walls - shower pressure was an absolute joke. The bed was awful - it squeaked if you moved even slightly and i left with backache.
The TV had about 5 channels which were viewable and it was not cable, just Freeview. Fixing it would cost a few hundred quid.
If this place cost about £30 I would say it was ok for the price, at £65 it is an awful deal and I would not recommend it.