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Premier Inn London Docklands (Excel) hotel

Royal Victoria Dock, 2 Festoon Way, London E16 1SJ, United Kingdom

Premier Inn London Docklands (Excel) hotel
Hotel
4.2
1 reviews
8 comments
Orientation directions
G25Q+9F London, United Kingdom
+44 333 321 1258
premierinn.com
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Shishu Ali
Shishu Ali225 days ago
We had a satisfactory stay in this hotel. As others have said there was an issue with the Air con when we first went in the room, which was quickly rectified when this was politely raised with reception. Also the car parking was free which was a bonus for London, but although there is ample spaces, it gets filled up very quickly so its a bit of hit and miss if you will find any parking. Breakfast was the usual Premier inn selection which was not bad, with all considered I would not hesitate to use this hotel again.
Kris Deb
Kris Deb225 days ago
Great, modern hotel, now even better after the renovation, I was staying in the Premium rooms, high, predictable, well-maintained standard. Perfect place to stay if you visit Excel London, walking distance 5 minutes. The staff was great, polite, discreet and fast, just as I like. The breakfast was 10 out of 10, I haven't got any dinner so I can't comment on that. The room itself was spacious and well equipped, The WiFi premium was very good, the bed was comfortable, Aircon was working fine, the bathroom was well equipped and everything was working as expected.
Simmone Taylor
Simmone Taylor225 days ago
I have stayed here before but was a few years back. You know what to expect from a Premier Inn and you get just that here. The staff were brilliant, really welcoming and friendly. I did have a couple of issues where the remote didn't work so the housekeeper took one from someone else's room. Then I returned to my room one day to find cleaners had been in (this is still upon request only), to my surprise as I hadn't requested it and they'd left rubbish on the floor and side. Turns out it was from a new bed and the whole floor had been but they forgot to tell me. I did struggle with parking a luton van but the staff allowed me to park across the way where it says permit holders only. The building was having works done so half the car park wasn't available and scaffolding all round the building. I did room service for one evening and it was really lovely food. All in all a good hotel to be honest. I did stay for business purposes, I wouldn't choose this for anything else.
James Kettle
James Kettle286 days ago
Great location for getting into central London, service was good and breakfast was well cooked and up to usual standards for a Premier inn. Room was lovely and clean and had everything needed. It is having work done so has scaffold around it but did not affect my stay at all. Car parking was free but it does say otherwise on the signs.
Christopher Stanton
Christopher Stanton286 days ago
Comfortable and typical premier inn. Though next to no sound proofing between rooms. There was also building work going on at the hotel, so I woke up to the smells of wood being cut and the sounds of hammers and tools. There was scaffolding outside the room so we kept the curtains and windows shut. This work didn't happen at an unreasonable hour, fortunately. The television was locked down and not tuned in to the channels properly, and the running hot water went between hot and cold sometimes. The room was immaculately clean, and cleaned well on request. The vent in the bathroom was weak and so the room stayed rather humid. Overall satisfied with my stay, would likely stay again.
Lar Graydon
Lar Graydon317 days ago
1 star is too much. Hotel is currently under construction. Scaffolding covering the entire building. Only 1 person behind the desk who absolutely refuses to multitask and answer a phone - despite knowing it was in relation to my booking. Proceeded to check in people behind me whilst completely ignoring me. In the end I walked out and went to another hotel locally. I travel a lot for work and have stayed in hundreds of hotels and never experienced anything like this. An absolute shambles and I certainly would not even consider staying in any premier inn because of it. I will also be sending a follow up formal
complaint to the management as this experience completely ruined my entire day. Thanks for nothing premier inn. I won’t be back and neither will any of my colleagues.
Michael Riffel
Michael Riffel347 days ago
Affordable hotel between Excel and London City Airport, both reachable by a short walk. Nice and helpful staff, that was very appreciated while the stay. The hotel offers the typical Premier Inn amenities such as a good breakfast and an excellent bed & cushion.
Gordon Smith
Gordon Smith1 year ago
Big hotel with an amazing overflow carpark (which is free) so great for vans.
Standard premier inn room. Very clean and nice facilities. Only downside of the room were the two rather strange vents near the windows that were letting in cold air which at this time of year, not the best. So I had to keep switching the heating on every time it cut off.
Other than that a good night's sleep in a nice room.
Staff were very friendly too.
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