The Diplomat Hotel Restaurant and Spa

2 night stay for my husband and I.
Nice hotel and rooms but sadly lacking on some of the basic comforts that you may expect
Liked · Lovely spacious room with well equipped seating/lounge area and bathroom with jacuzzi bath and large shower. Hotel was really nicely laid out and the dining room was spacious and attractively decorated. Breakfast was of a decent quality and the service for breakfast was very good.

Disliked · 1. No car charging and reception could not tell us where there were any chargers in area
2. The shower floor was really slippery and dangerous as it did not have a non-slip coating or a mat, it also did not drain well so it flooded the floor.
3. The waterfall taps were quite slow (40 mins to fill the bath) and one not only leaked but when you turned it on full, suddenly decided to shoot scalding water at you and past onto the floor!
4. Bed light fittings and curtains tie back holders were coming off the wall.
5. towels were not changed on 2nd day despite leaving them in a pile - resulting in coming back to wet towels.
6. Sugar was not replenished
7. Cleaning of room left something to be desired, wiped hand along skirting and came off thick dust.
8. No Fridge in the room which at the price and for a superior room you would expect there to be one.
9. Had to ask for a fan which they offer for free but don't put one in the room.

We had our wedding ceremony and reception at the Diplomat Hotel on 5th August 2022. Sheldon was just brilliant in helping us arrange this and everything we asked for was not a problem,and it all went without a hitch. His staff who served our guests were friendly and polite and helped ensure we had the most fabulous day. The canapés and wedding breakfast food was first class, we could not fault it in any way.
A perfect day.
Thank you Sheldon and your team ❤

Having visited this Hotel more times than I can remember I am never disappointed. The Venue is very well located. It is peaceful and very well presented. Food is outstanding and staff very obliging. Isobelle our Poland Waiter was very kind and very engaging making sure all needs were met. Although the Diplomat was extremely busy staff were as always attentive. Well done everyone!

We booked a spa -afternoon tea for 5.. The treatments were amazing we all agreed the products used were exceptional and those that had the massage couldn't fault it. The afternoon tea was beautifully presented but personally we like our scones warm ,they were a little stale but we ate them but everything else was well prepared and a lot to chose from. The reason they haven't got 5 stars is because the steam room was out of action and that was one of the reasons I wanted to go there but we are planning on going again and would want all facilities open or a discount. Staff were very friendly and polite . No separate changing cubicles in the ladies. Plenty of parking. We are going to buy vouchers for Christmas presents if they have them.

I hosted a conference at the Diplomat for 70 people. The staff at the venue could not have been more helpful and we were extremely well fed throughout the two days. Thank you to everyone at the Diplomat for making it such an easy and enjoyable experience. I would highly recommend this venue.

Fabulous hotel! Stayed in a very spacious family room which had smart decor and the beds were extremely comfortable. Made use of the well equipped gym and spa facilities. Would highly recommend
a massage treatment. The food in the restaurant was excellent, as was the breakfast. There was entertainment in the bar in the evening and the atmosphere was warm and inviting. Very friendly and helpful staff. Would highly recommend and will definitely be returning.

One star as Google won’t allow me to rate this experience any lower.

What a horrendous experience. The food was awful and cheap, the service was poor and the venue is grubby. My family and I went for a Christmas meal with entertainment, what we got was extremely poor. To begin with, the starters were wrong, and their GF option meant taking a bread roll off the plate leaving only a poor watery bowl of soup. The table we were seated next to was full of drunk, loud, older than middle aged people with no self respect. I saw more thongs and trousers coming down than I could ever stomach. Despite this very clearly obvious display, the management never intervened. The toilets were also dirty and without toilet roll, and the bar staff loading ice into a glass with their bare hand was enough to put anyone off their drink. £34 per person for a vile experience is shameful. Please do get in touch because I’d like a refund for the 7 people, who should have walked out as the starters were served.

Booked for The New Years Eve Celebration and joined by two couples who were so impressed with the food and ambience of the hotel at a Tom Jones tribute night travelled from London to join us, booking into the hotel for the two night stay and free use of the spa. To say they were impressed would be an understatement, as they have already booked for the next night event in June, again for a two night stay.
For my part, as a non-resident, the food (6 courses) was superb, the entertainment ( good D.J ) and band ( The Wurlitzer's) in combination with friendly attentive service made it an absolutely wonderful way to see in the New Year!
Like so many local things, we sometimes may not appreciate the quality of what's available on our door step. Previously for me that has included "The Diplomat" this error will be corrected frequently in the future!!