The Brentwood Hotel/Heartbreak Hotel

I stayed Thursday evening and regarding cleanliness I'll let the photo's speak for themselves.

Loud music until 1:30 am meant I didn't get any sleep before that time and I had to get up at 6am.

Mike didn't turn the sound down when I complained despite saying he would.

Adrian isn't following up calls from my complaint with Hotels.com and hasn't issued a refund like he said he would when I spoke to him on the phone.

I was very shocked at the shower curtain🤣🤣. Shower curtain you get 2stars...Made me and my partner laugh all night. Everything was mix and not match in the room. Everything was very dirty and broken. Only had 1 towel. Asked for another at the bar and was told they had no more left. We Payed £50 for a Tuesday night. 2 star hotel. It was certainly an experience of a lifetime. lol

Friendly and welcoming staff. The WiFi connection is a bit slow. It is a shame that there is no longer a complimentary breakfast. But, it is a comfortable place to stay for a few days.

One thing I have learnt since booking this hotel is that I need to do more research (the bar and entertainment are open quite late).

The beds had clean fresh sheets and the bathroom was clean so the room was fit for purpose but sadly I wouldn't reccomend to anyone else.

One annoyance was that the bathroom light didn't work but only found that out at 10:30 pm so used my phone torch.

Lots of broken tiles and mirror. tea milk in room not topped up. But Bedding clean. Dropped something behind drawers looked for it used teabags behind so obviously not cleaned. Locals in at 6 pm swearing
and they have family rooms

Usualy book the Brentwood to spend a weekend down porthcawl with friends we usualy have a good stay there but this weekend was awful . Music blaring until 3 am our room was right upbove it . Didn't get any rest at all ! Won't be returning

Staff friendly and welcoming and entertainment in bar was good . Rooms clean and tidy but a bit dated one bed was like a rock other was comfy, tv very small could just about see it and remote was just about working as it was all taped up. Couldn't have a decent shower as it was freezing even when it says run for 5 mins it didnt get warm. Was not able to close the window as it was slightly ajar due to handle being broken so it was freezing as even radiator wasn't getting much heat its a good location and good luck to the new owner and his team

Comfy bed with clean bedding and towels. Room basic but clean and had everything we needed. We put our luggage down and went out straight away so we’re only there to sleep. Bathroom nicely done and shower was fine.
Breakfast was also fine and staff seemed nice enough… nothing not to like really at this budget hotel. Would definitely stay again, thank you all.