Homes for Haringey Ltd

Absolutely terrible services all round.

General repairs and other ongoing issues that falls under HFH remit and duty of care on my Estate have been reported to HFH on many occassions by myself. To summarise on many occassions I have had no responce after countless emails then eventually after great stress caused to my mother and myself I am contacted by the complaints teams at HFH and have to wait even longer to resolve. This takes up so much of my time. (Please note that some people on the complaints teams try to put it right however the damage has already been caused)

Why Am ok paying service charges for such an appauling services that are not monitored correctly by HFH?

Please see pictures attached of ongoing issues.

I have raised many serious matters to HFH however most serious matters are brushed to one side and excuses given.

I now log all email comms with HFH as proof. No point in calling as anything said over the phone isn't really taken as seriously as when you put it in an email as this stands as proof of what they are failing at.

More will follow and pictures of the way my estate looks to which I am trying to improve for the community that live within it.

Abysmal service, always. Just been on the phone for 40 minutes to report a problem for a vulnerable Haringey tenant whose door is swinging open with a broken lock, to be told it'd tale at least another 20 minute.
Not the first time having similar problems. Consistently lets us down.

I reported an urgent repair request on 24 January 2022 and have yet to receive any communication from Homes for Haringey, which is appalling. I am a Customer Relations Manager and appreciate the importance of keeping customers informed of any progress - I didn’t even receive an automated reply highlighting basic code of practice re. how long customers should expect to wait for a response. FYI, I logged the repair request online, vie email and the app! The irony is that their website states that my repair request is an emergency and that I should phone, however, their automated messaging service sends you round in circles and says they are unable to take my call and that I should log my repair request online! Two weeks have now passed and I am still waiting for a reply!

UPDATE: I am pleased to inform that after sending a follow-up email, Homes for Haringey finally arranged for someone to come round to review my door. The door handle was temporarily adjusted so that we could have security and another staff member came round two days later to alter/fix the lock. Both staff members were professional, courteous, friendly and finished the job in well under 15 mins. It’s just a shame that we had to chase up the repair request having not heard back from Homes for Haringey after two weeks. I would have rated their service with 5 stars, but was unable too given the above points.

This would be a 0-star review. I've been a leaseholder at Haringey for 14 years, always paid my tax, council, service charge, everything on time and in exchange the service/help I've been recently getting for something that they, as landlord, ought to take care of, is just unbelievably appalling. When you contact them they treat you with disregard and, eventually, they just ignore you and no longer reply to your emails. I first contacted them a couple of months ago for a couple of matters of the same nature and was always promised that they were going to assign the cases to whomever and that I was going to be contacted etc. Nothing of that kind has happened, I have several times chased updates, their promises are just mockery. Some of them are very incompetent and in my opinion they should be removed from the responsibilities of their jobs. I've called I can't even remember how many numbers, today I'm told that they do not have the facility to communicate among departments and therefore I have to call yet another number myself which, of course, doesn't work: as soon as trying, the line goes dead so probably they have an automated feature that ends the incoming calls. I'm now escalating everything to local MP/Ombusman.

Haringey council is literally the worst council ever. The are very rude, tend to block numbers so you won't ever be able to reach whomever your trying to locate. They never communicate so they don't know what going on never!. They also don't regard children or I should say families with autism children. They workers compare their personal situation to urs & the list goes on..this is what our tax money goes into I doubt they ever get a refresher course cause I'm sure loads of them are not aware what their job requires them to do. They all should be sack & replace with ppl that's aren't just put in place to watch a buget & jeodise ppl lives

They have the worst customer service and maintenance staff I have been left without a bathroom ceiling for nearly a year. It took 10 months for them to find the leak from the property above and when they did find it, it was because the previous plumber did not seal the pipework properly. To add I have taken my complaint all the way to a Stage 2 compliant. The complaint was upheld and I am still waiting for my compensation that was awarded in Aug 2021.

A

someone from this bullying and intimidatory organization left me a card where it is stated that "an important repair" has to be carried out and that if I don't phone within two days, they will force entry. There's two small problems with that: 1. I have never received any previous letters about any repairs. I have not asked for any repairs, and don't know what they are talking about. 2. I am not the errand boy, and I don't have to "phone" anyone. It's up to this circus act to clarify their business, not up to me to phone them. Go on, Homes For Haringey, "force your entry in", I will take legal action against your bullying organization and you will regret it later. Everyone else: do a simple internet search such as Haringey Council worst in London Ombudsman complaints, this shameful Council is even being featured in Timeout magazine. For the wrong reasons.

Absolutely the worst customer service over the phone I've ever experienced in my life. Rather than listen to what I was trying to say. The operator seemed more interested in hurriedly finishing our call. When I was finally allowed to speak to clarify the appointment. The operator
promptly hung up the phone on me. If I could give zero star rating I would