Broadland Housing Association

Tried looking at and using the website it has changed and is now pointless as i can't access and view things that i used to be able to. What has happened to Broadland H A it used to be fantastic but now i seem to feel disappointed by it. Having been a tenant for 22 years i really have noticed the down hill slide, feel very sad about it!

They refused to fix my boiler even tho it's broken 3 times in 3 months! Sitting in the cold! Got work in the morning, this is now giving me mental health problems 🤣🤣 gotta laugh terrible company to rent from took them 12 weeks to fit washing machine fitting in my flat even tho it's their responsibility to fit!!

Broadland have always been super helpful, sheltered us when we were in need, been entirely appropriate with the way that they conduct themselves and have provided a much better landlordship than I could have ever expected. So lucky to live in a country where what they are able to do is possible. Life savers. Thank you so much.

I have been a tenant of Broadland Housing for just over four years. They have been great and deal with any emergency repairs quickly. Other more basic repairs do take a long time but this is to be expected when they have so many properties to look after. In my experience the staff are all friendly and professional when dealing with queries. The engineers and workmen that have attended any repairs in my home have all been prompt to arrive and polite. As someone who has rented privately previously and dealt with some terrible landlords I can honestly say this has been the most stress free four years I have had. Thank you Broadland for offering me a property with affordable rent and stability for my family.

Bodge job broadland, always an issue when a Tennant needs help. No heating for 2 weeks, booked on tenants online and wanted to fix it in a month. Called them to try and get a repair sooner which they did do but no one turned up or called to say they were not coming. Called to try and get sorted and even though lines open at 8 got told to call back at 9 and speak with someone else. I bet if I didn't pay my rent they would be on my case! Still no heating, still no repair booked

Had a wonderful meeting with 2 staff members. I was promised an email within 24 hours and I received it in less time. excellent customer service

YOUR OUT OF HOURS SERVICE IS S**T!
YOUR CALL HANDLER CLAIRE REFUSED TO SEND A PLUMBER FOR AN EMERGENCY LEAK FROM THE TOILET CISTERN. WATER ALL OVER THE FLOOR, SLIP RISK, PLUS A HEALTH RISK BECAUSE OF DIRTY WATER THAT WE CAN'T FLUSH AWAY.
SORT IT OUT!
YOUR CALL HANDLER WAS RUDE, AND JUST HUNG UP ON ME!

I have been a Broadland tenant for nearly a decade.

Broadland staff come over so sweet and helpful , but they are not . That are worse than useless they are lazy and couldn't give two dams . The service could improve by simply returning a phone call all .